The Power of Attitude

When I was a young salesperson (yes, it was long ago) I made a cold call with my Sales Manager on a potential customer. The purpose of that call was to drop off some literature and get the name of the individual who made training decisions for the organization.

There were two pieces of literature I wanted to leave behind. As I reached into my folder to pull out the second one I saw the receptionist tossing my first piece into the waste basket. As I handed her the second piece I asked her what she just did with the first piece. She said “I speeded up the process.”

I said I didn’t understand. She then explained that if she gave the information to her boss he would just throw it away…so she was speeding up the process. I made some comment about her unprofessional behavior (which I shouldn’t have) and we left the building.

When we got back into the car I made a negative comment to my Sales Manager about the women who had thrown away our literature right in front of us. His reply surprised me.

He said “what woman?” “I don’t remember any woman, we have lots of calls to make, let’s keep going.”

Without saying anything else his point was made. He had made a choice, he wasn’t going to let anyone rob him of one his most precious assets, a positive attitude. He truly seemed to have put the whole thing out of his mind before we left the parking lot. He is likely to read this post and he won’t remember this at all but it’s just one of the many things Mark taught me. I on the other hand remember it very well and it happened almost 30 years ago.

And that’s one of the challenges I have long faced in my career, I allow too many things to have a negative impact on my attitude. And I hang onto them for too long. That’s bad but what’s worse is when I pass that attitude along to others.

There will always be “stuff” that gets us down. There will always be “things” that can negatively impact our attitude. But, and this but can make all the difference if you remember it…but it can only have a negative impact on our attitude if we allow it.

And that’s a choice.

On the days I remember that my attitude is my choice I always choose a positive attitude. On the days that I don’t remember to make the choice of a positive attitude other people and those “things” make the choice for me. It’s never the choice I would make.

I am willing to bet that many of you face that same struggle with the choice of a positive attitude. So here’s what I’m going to do…from this day forward there will be a reminder on my iPhone, it will be at 6:00am EVERY morning. That reminder will be one word…that word will be Choose. That will be my reminder to make my choice of a positive attitude.

I’d encourage you to do the same. The power of a positive attitude is so great that we can’t allow other people and “things” to choose a negative attitude for us.

When you control your attitude you control your life. If you don’t control your attitude then your life is out of control. That’s a fact we need to keep in mind if we want to be the ones to control our lives.

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