Month February 2023

Leadership Intangibles 

Steve Keating 1 Comment

I was talking with a colleague a few days ago and they asked me about which of the “leadership intangibles” are most important to the success of a leader. I think my answer surprised them, it likely disappointed them as well. 

That’s because my answer was there are no leadership intangibles. None. Zip. Nada. 

Everything my colleague believed to be an intangible of leadership must in fact be vividly tangible. For instance, they believed that caring for their people was an intangible of effective leadership. 

It’s the exact opposite. Authentic Leaders stand ready to demonstrate, in every possible manner, that they care deeply about the people they lead. They live the principle that says, “you can care for people without leading them but you cannot lead them without caring for them.” While anyone in a leadership position can say they care about their people, Authentic Leaders have no need to say it, they are demonstrating it with every conversation and every interaction. 

Giving recognition was offered up as another intangible of leadership. It is not. Giving recognition is an intentional and very visible act. If your people don’t realize that you recognize their commitment and effort then it’s the same as not recognizing them at all. 

I literally recommend that leaders put reminders on their smart phones so that they don’t go a single day without providing recognition to at least one of their people. As publicly as possible. When a person in a leadership position tells me that can’t find a reason to recognize their people every day I suggest they look harder…or sometimes just look. Quality effort is waiting to be recognized and once it is, it becomes much more visible.

Leaders who are quick to publicly recognize their people also never publicly admonish them. They keep their constructive coaching private. That’s critical because their people know that if the leader will publicly throw one of their people under the bus they will likely throw any of them, or all of them, under the same bus. 

Integrity was suggested as the ultimate intangible of Authentic Leadership. I was particularly flummoxed with this suggestion. Integrity has been given many “definitions.” It is said to be doing the right thing even when no one is watching. It has been described as “acting in a way that benefits many people rather than yourself. 

I take no issue with most of the definitions I’ve seen for integrity. But here’s the thing, leaders lead by example whether they know it or not. Their people are always watching. One element of integrity is doing what you say you will do. When you said you would do it. How you said you would do it. EVERY single time. Authentic Leaders know that they either have integrity ALL THE TIME or they don’t have integrity any time. Their integrity is public, visible, intentional and very very tangible.

As an Authentic Leader you don’t get to have any “intangibles.” All your actions are on display for your people to see. They will eventually know your thoughts as well for those thoughts will become your actions sooner or later. 

You lead by example. You lead by example. You lead by example. Remember that, counting on “intangibles” to help you lead will result in very limited leadership. As a leader your qualities and characters are always on full display for your people to see. Make sure they are seeing your best ones. 

Want more of LeadToday? I’m changing things up on my Twitter feed for subscribers. Beginning March 2nd I’ll be publishing two videos each week focusing on an element of Authentic Leadership. I’ll post these videos each Tuesday and Thursday morning. They will be about 10 minutes long so we can get into the topic in a more meaningful way. The investment for subscribers in still only $5 a month. That’s for at least 80 MINUTES of quality video content on leadership a month. 

If you’re interested in taking a look just head on over to my Twitter profile page. If you’re not a follower yet just hit the follow button. It will change to a subscribe button and once you hit that you’re on your way. You can cancel at any time you’ve decided you have nothing left to learn about leading the people who you count on for your success. 🙂

Here’s the link to my Twitter… https://twitter.com/leadtoday 

Leadership Fixers

Steve Keating 3 Comments

As I’ve written almost endlessly not everyone who occupies a position of leadership are actually leading. They are leaders in name, title, or position only. 

One of the characteristics of these types of leaders is they tend to be “fixers.” Instead of giving their people a chance to learn they ‘jump in” and solve every problem for them. While the “leader” may feel better about themselves it does nothing to grow their people. While the “leader” may think they are helping their people they are more than likely demoralizing them. 

Some people will welcome their “leader” doing the heavy lifting for them. So much so they they begin to count on it. When that happens the “leader” becomes an enabler for lack of effort and initiative. The potential for growth is stopped in its tracks. 

Authentic Leaders allow their people to figure things out for themselves. They not only give them the opportunity to learn, they encourage, even insist, that they take advantage of that opportunity. 

The potential for growth is unlimited. Authentic Leaders grow more leaders. Innovation thrives. The culture is collaborative and there are few consequences for mistakes when lessons are taken from them. 

It takes discipline for an Authentic Leader to let their people make mistakes and learn from them. It takes patience to allow their people the time required to figure things out that the leader already knows. 

Authentic Leaders see helping their people learn and grow as an investment. Leaders in name only see those same things as an expense with no ROI. 

So what about you? Are you a fixer? Understand that being a fixer who doesn’t trust their people to figure things out on their own and a well intentioned fixer who thinks they are doing their people a service by solving their problems create the same outcomes. 

Don’t limit your people. Don’t prevent them from growing. Let them figure things out on their own. Even if it takes longer than if you just did it for them. Letting your people learn is not an expense, it quite possibly may be the best investment you’ll ever make. 

Turn, Turn, Turn

Steve Keating 1 Comment

There was a great song preformed by The Byrds. I think it was from the 1960’s or maybe the 70’s. It’s one of those songs that when you get the tune into your head it’s hard to get it out. If you pay attention to the lyrics they are hard to get out of your head too. That’s because the lyrics describe the seasons of our lives better than any song I’ve heard. 

The name of the song is Turn Turn Turn. Here are the lyrics:

To everything (turn, turn, turn)

There is a season (turn, turn, turn)

And a time to every purpose, under heaven

A time to be born, a time to die

A time to plant, a time to reap

A time to kill, a time to heal

A time to laugh, a time to weep

To everything (turn, turn, turn)

There is a season (turn, turn, turn)

And a time to every purpose, under heaven

A time to build up, a time to break down

A time to dance, a time to mourn

A time to cast away stones, a time to gather stones together

To everything (turn, turn, turn)

There is a season (turn, turn, turn)

And a time to every purpose, under heaven

A time of love, a time of hate

A time of war, a time of peace

A time you may embrace, a time to refrain from embracing

To everything (turn, turn, turn)

There is a season (turn, turn, turn)

And a time to every purpose, under heaven

A time to gain, a time to lose

A time to rend, a time to sew

A time for love, a time for hate

A time for peace, I swear it’s not too late….

Our lives really are divided into seasons. I think many people know that, the challenges start when we don’t live that way. 

Much of the stress in our lives is caused by trying to extend a season for longer than it was intended. Relationships begin and end. Some last a very long time and some are gone before we know it. That’s life. 

Relationships are like glass. Sometimes it’s better to leave them broken than risk cutting yourself trying to put them back together. 

Careers are upended, often with little or no notice. I know an individual who lost his job early in the pandemic. He hasn’t worked since. He says he just can’t let go of what he had. He can’t begin anew because he is weighted down by a season that has passed. It’s time to turn, turn, turn but he insists on remaining in the past. 

As strange as it may sound the “advice” found in the lyrics of Turn Turn Turn is pretty sound. (Pardon the pun) Everything in life has a beginning and an end, when we remember that it makes the transition from one season to another a little easier. 

Let go what needs letting go of and realize that most everything will eventually need to be let go. When you do, you’ll live a happier and more productive life. 

Waiting…Forever

Steve Keating 2 Comments

One common shortcoming of ineffective leaders is that they have an over abundance of patience. They are such good planners that the planning never stops. It’s not procrastination either. They truly plan and plan and plan. 

They want the perfect plan. Literally EVERYTHING must be perfect. There can be absolutely no unknowns. They are paralyzed until they are 100% confident in their plan. 

Waiting forever is one of the five great weaknesses of ineffective leaders.

For these kind of leaders the reality is that their plan will never be perfect. There will always be at least some unknowns. Still, these ineffective leaders hesitate to act.

Authentic Leaders know there may never be a perfect time. They move forward anyway knowing full well things may go wrong. They stand ready to solve whatever problems they and their organization may face along the way. Their plans frequently include “fallback” positions that buy them time to make adjustments to the plan. Their plan always includes a date when the plan will be implemented. It’s often, ready or not here we go, but they absolutely go. They know that they are as ready as they can be and if they wait until they are 100% ready they may be waiting forever. Literally forever. 

Authentic Leaders know that every attempt at progress has some level of risk associated with it. They also know that the biggest risk they can take is to do nothing. They measure the pluses and minuses of each risk they take. They consider the consequences of the consequences of their possible courses of actions. And then they act! Even if the action they take is to do nothing it’s a conscious decision. They never actually wait, they merely pause. And yes, there is a big difference between the two. 

Authentic Leaders are aware of how fast a window of opportunity can close. Unlike ineffective leaders they won’t wait, or pause, past the time that window closes. They are comfortable dealing with and meeting deadlines. Any leader can see an opportunity, Authentic Leaders seize them. 

Authentic Leaders know that progress, growth and success require action. They, and their teams pass ineffective, over waiting, leaders and their teams every day. Don’t wait one second longer than you must. If you do it’s likely the only way your competition will even know you exist is by looking in their rear view mirror.

Why Mentoring Programs Matter

Steve Keating Leave a comment

I must say, and I mean this sincerely, I am impressed with the knowledge that people newer to the workforce bring with them into their new careers. Even if it’s their first job they often bring more knowledge than workers who entered the work force 20 or 30 years ago. 

And they know it. What they don’t know is that knowledge and wisdom are two very different things. Schools and books are all about knowledge. Life is about wisdom. 

It has been said that along with age comes wisdom. I can assure you that is not always the case. Too frequently it seems that age shows up all by itself. 

But generally speaking you can gain wisdom in one of two ways. You can live a long while or you can ask someone who has to share their wisdom with you. For the purposes of our post we call that “sharing” mentoring. 

As baby boomers continue to age out of the workforce they also continue to take their wisdom with them. Many large companies have formal mentoring programs in place. They encourage their experienced employees to leave some of their wisdom behind. But some companies actually “dispose” of that wisdom. They “encourage” or even force their more experienced people, and their wisdom, out the door. 

It’s only a matter of time before those companies that devalue wisdom wise up and discover the costly mistake they have made. Some unfortunately are already figuring that out. But the horse as they say, has already left the corral. 

All organizations, large and small, will benefit from a formal mentoring program. Paring a mentor with incoming employees shortens the learning curve of the incoming employee. Having a mentor helps the new employee quickly apply their impressive amount of knowledge. That enables them to “earn their keep” much sooner. 

Being a mentor allows the mentor to “borrow” some of that knowledge from the new employee. Combining that new knowledge with their wisdom often reengages the mentor. It renews or increases their productivity. 

It’s a win, win, win. A win for the new employee, a win for the mentor and a big win for the company or organization. 

But there can be some potholes to look out for. Not everyone can be a mentor. Mentoring is serious stuff. If someone is not enthusiastic about mentoring then they should not be a mentor. Depending of the demographic makeup of the workforce in your particular organization that may mean mentors will be in short supply. 

You may need to allocate your mentors accordingly. Perhaps only to people who demonstrate a passion for learning and growth. Mentoring also requires a significant commitment of time, for the mentee for sure, but especially for the mentor. While they can likely mentor more than one person they can’t mentor so many that mentoring becomes a major focus of their job. They need to continue to do their job in order to maintain the credibility that is so vital to a mentor. As soon as someone says “well back when I was doing the job” they are no longer an effective mentor. They still have wisdom. They can still be a great life mentor. But their effectiveness as a career mentor within the organization has greatly diminished. 

When pairing a mentor with a mentee every pairing should be considered a trial run. They need to “click.” Not clicking doesn’t mean failure on the part of the mentee or the mentor. It’s just how life works sometimes. The mentor has to care enough about their mentee to invest a significant amount of time with them. The mentee has to trust their mentor enough to at least consider the advice they are being given. If after 30-60 days there is no “click” then it’s time to try another pairing. 

If your new to mentoring programs I’d recommend starting small. Ask a handful of experienced team members about their willingness to mentor. Don’t try to talk them into it. If they don’t care to mentor then they won’t care about their mentee and as a mentor, caring is essential. 

Select a few candidates to be mentored and ask them about their interest in having a mentor. Again, don’t force it on them. If they have no interest in learning from actual experience rather than just a book you may have learned all you need to know about that candidate’s future with you organization. 

Get started today. Don’t let even more wisdom walk out the door. One day you’ll look around and realize you have a bunch of really smart people in your company. You will also realize they don’t possess the wisdom required to put their knowledge to work. 

Repeating Success

Steve Keating 4 Comments

I do not cook. I warm. If my bride is gone for a couple of days I might starve if not for the microwave. Fortunately she not only does cook, she is a great cook. She try’s new recipes all the time. 

I tell her I love something new that she made and she says thanks but then adds, “I think next time I’ll tweak the recipe a bit. I am always confused by that. I just said I loved it the way it is. She says let’s change it. Whaaaaaat?

Lucky for me her improvements always seem to be actual improvements. In business and most other areas of life it doesn’t always work that way. Charlie Munger says that the fundamental algorithm of life is this…repeat what works. 

Many people over complicate success. The most successful people do not. Everything you do creates feedback. You need to listen to that feedback. Listening means when something works you do more of it. Often even a lot more. 

When something goes poorly you should do less of it. It could be you stop it completely. 

Of course for any of that to happen you have to pay attention. You need to pay attention to your results and what actions you took to achieve them. You also need to pay attention when things go wrong. What actions did you take, or not take, that may have caused that result. 

Most people don’t invest the time to analyze their actions. They don’t evaluate their own performance. Sometimes when they do they aren’t honest with themselves. They sugar coat their evaluation and cut themselves way more slack than they would cut other people. 

The good news is, you have no requirement to be most people. You can follow the fundamental algorithm of life. You only need to slow down enough to know what is truly working in your life, both personal and professional, and do more of that. 

You also need to be honest enough with yourself to know what you should stop doing. 

All that’s within your control. Successful people control the controllable. They also realize quickly that when they control the controllable the uncontrollable doesn’t matter all that much. 

Take control of your life today and success becomes a repeatable process. So, you up for it? 

Some of you know that I’ve been trying out something relatively new over on Twitter. It’s a subscription for video messages. The messages I post for subscribers are coaching videos. I post two each weekday, mostly on leadership but also sales and living a better life in general. I’m also way more available for questions from subscribers than I can be for the million plus regular Twitter followers. The investment to see these subscriber videos is $4.99 a month, that’s about 17 cents a day. The videos continue to grow in popularity so clearly a lot of people think they are worthwhile. 

Not only can you invest in yourself with solid video coaching, you can also make a difference in the world too. All the income from my subscribers on Twitter go to help kids with Down Syndrome. 

Just follow me on Twitter and then click the purple “subscribe” button on my Twitter profile page IN THE TWITTER APP or on a web browser. http://twitter.com/leadtoday Give it a try if you’re so inclined, and if you are, be sure to let me know how I’m doing and what topics you’d like to see me address.

Overcoming Mistakes the Easy Way

Steve Keating Leave a comment

The fastest way to get past one mistake is to make another one. The reality is that the most successful people make more mistakes than less successful people. They make more mistakes because they try to succeed more often than other people.

I can’t remember all the mistakes I’ve made. But I do remember most of the lessons I’ve learned from them. Someone will ask me for advice and I’ll try to provide the best advice I can. When they ask me how I know something many times my answer is “I don’t know how I know, I just know.” What I do know is that the knowledge I shared likely came from a mistake I’ve made in the past. 

Early in my life one of my first mentors told me to forget my mistakes but to never let go of the lessons that came with them. He said if I made enough mistakes I’d be able to disassociate the mistake from the lesson. Apparently I’ve made more than enough mistakes. 

Early on most of my mistakes were pretty stupid mistakes. I could have avoided them if I had been more aware of the people around me. If I had paid more attention to their mistakes I could have learned from them instead of having to recreate the mistake myself. 

Today my mistakes are much more calculated. I’m not all that smart but I’m smart enough to know that I could be wrong about most anything. I try to prove I’m wrong about something before I’ll accept that I’m right. It’s not that I doubt my ability to be right, it’s more that I also don’t doubt my ability to be wrong. 

I get asked for advice often and I want to be absolutely sure that my advice is not based on a hunch or some biased opinion I may hold. 

It takes practice to forget the mistake and not the lesson that goes with it. First you have to realize that somewhere within every mistake there is a lesson. Don’t forget the mistake until you’ve learned the lesson. Once you have the lesson secure in your mind remembering the mistake serves no purpose, so let it go. 

When you remember the lesson and not the mistake that’s when the mistake has truly been overcome. When you practice this philosophy there are very few mistakes you can’t get past. 

Or, you can torment yourself over mistakes that happened long ago, even after most everyone else has likely forgotten them. The choice of forgetting is yours to make. 

Oh, one more thing. Sometimes you’ll make a mistake that requires forgiveness too. In those cases one of the most difficult people to get forgiveness from is yourself. It’s pretty tough to forget a mistake you can’t forgive yourself for. So try to keep in mind that you’re human and humans make mistakes. 

Even if other people can’t forgive you God already has. Follow His example and you’ll be just fine.