Forget About It

Many years ago, okay, many many years ago, I was making cold calls with my Sales Manager. We had a solid process (at the time) for cold calling. We would walk into a company and ask to leave some literature with the receptionist. We would then ask the receptionist for the name of the person they would be passing the literature to so we could follow up directly. It was an effective way to learn the name of the decision maker. 

We were part way through a full day of prospecting when we made a call on a paper company. I greeted the receptionist and asked if I could drop off some literature for the person who made training decisions. She cheerfully said sure and I handed her the first piece of literature I was planning to leave behind. As I was taking the second piece of literature out of my folder I noticed the receptionist putting the first piece beneath the desk. 

I handed the second brochure over and the receptionist again placed it beneath the desk. I asked what she was doing with the literature and she said she was “speeding up the process.” I asked what that meant and she said that her boss would throw the “crap” away so she was speeding up the process. 

I was not exactly happy with her answer. So I asked if she thought that was an appropriate way to treat people. She said she would never treat people that way but it was fine for salespeople. 

Before I could “discuss” this any further my Sales Manager thanked her for her time and guided me to the door. 

When we got back to our car I asked my manager if he could believe what just happened. He said he didn’t see anything unusual and I should just “forget about it” because we had lots more calls to make. It wouldn’t be productive to let a poor call affect my effectiveness on the next call. 

As I said earlier that was many many years ago so I haven’t exactly forgotten about it. But I also haven’t forgotten the point my Sales Manager was making. 

The point was do not let one bad customer experience allow the next customer interaction to be negatively affected. The idea was to sell in “call tight compartments” so that each call was “fresh.”

Selling one call at a time protects you from becoming overconfident when things were going well. It also keeps you from bringing disappointment and maybe even anger into your next call. 

That’s not only good advice for a salesperson, it’s good advice for everyone. Do not let a poor interaction with one person carry over to the interaction you have with the next person. This is particularly important for leaders to keep in mind. 

Everyone will have negative experiences involving other people. No one has to allow that to make them negative. Staying positive in the face of negativity is a choice. It’s a choice we should all make everyday.

Looking for Problems

Someone told me recently that looking for problems is not a healthy outlook. I suggested to them that at least in business, not looking for problems was a fatal outlook.

I suppose it all depends on why you’re looking for problems. If you’re looking for problems so that you always have a fresh supply of things to complain about then obviously that is not helping anyone. Especially you. 

If you’re looking for problems so they can be changed from an obstacle to an opportunity well then that’s a completely different story. 

I think everyone looks for problems. I also think everyone looks for problems for both of those reasons. The question is, how much time do you spend looking for problems to complain about and how much time do you invest in looking for problems to solve? 

The answer to that question provides a huge clue about the level of your success. 

We all sometimes fall into the trap of complaining about problems. The most successful people don’t complain for long. 

The most successful people look for problems with the intent to solve them. They may solve a problem for others or they may want to solve a problem for themselves. They may also want to solve problems to make money cause making life easier for others can be very profitable. 

Here’s the difference between looking for problems to find problems and looking for problems to solve. One leads to a healthy outlook on life and one leads to permanent attendance at the world’s largest pity party. 

When successful people walk into a pity party they immediately start looking for a door to get themselves back out. Walking in may have felt good but they just can’t tolerate the atmosphere once they are inside. 

The exit door they are looking for is labeled “Positive Attitude.” It is labeled that way because it is impossible to wallow in problems when you have a positive attitude. 

Maintaining a positive attitude is step one in solving any problem. A positive attitude widens your vision. It allows you to not only see the problem but all the potential solutions orbiting around the problem. 

There has yet to be a problem discovered that doesn’t have a solution. There are only problems that have yet to have their solution discovered. 

I have also yet to see a problem that was solved by merely complaining about it. There are likely enough people reading this that one of you will one day solve what today is thought to be an unsolvable problem. Of that I have no doubt. 

One of you will cure an incurable disease. One of you will invent something that will make the world more livable, even if we don’t know we need it today. It’s not that hard because even if the problem you’ve solved only makes the world better for one person you have still made the world a better place. 

That all begins with making the choice to solve a problem rather than complain about it. 

Will YOU make that choice today?

The Promise of Tomorrow

Every year holds it’s own set of lessons. Those who study history know that the years teach us many things that a single day will never know.

I don’t think we’ll need much history however to understand some of the lessons from the year 2020. For too many families around the world one of those lessons is that tomorrow is promised to no one. No one can know if their own tomorrow will actually arrive. 

But we also know that if our tomorrow does arrive we have much more control over it than we often choose to take. Many people let their days unfold as if they have no say whatsoever in the events of that day. They let the day happen. 

The happiest and most successful people never let a day happen “to them.” They make the day happen “for them.” 

They may not be able to choose each of the “events” that come their way each day but they are able to choose exactly how they will respond to them. They choose very very frequently to respond with a positive attitude.

That positive attitude allows them to take something good from every experience. It allows them to learn from even their least favorite event of any given day. It allows them to constantly be looking forward to the promise of an even better tomorrow. 

You have the same choice. The only question is whether or not you’ll actually make it. 

I know people who make the choice of a positive attitude 100% of the time. They are happier than me. I am happier than people who make the choice of a positive attitude less frequently than me. 

I know people who choose to look for opportunities in every problem 100% of the time. They are more successful than me. I am more successful than people who look for opportunities in problems less than I do. 

It is very clear that happiness and success come from our choices and no choice we make is more important than the choice of a positive attitude. Choosing to look for opportunities inside problems is a close second. 

Yet I’m tempted to tell you it’s not possible 100% of the time cause it seems impossible to me. But I know people who prove me wrong. It’s not only a possibility for them, it is a reality. So I’m going to keep trying to make it my reality too. 

The promise of tomorrow doesn’t wait. You need to go get it. Your choice of a positive attitude is the fastest ride to those promises you’ll ever find. You willing to hop on board with me?

Your Best Day

What exactly would it take for this day to be “your best day ever?” Maybe winning the lottery? Being proposed to? Getting that huge promotion you’ve been working for? Maybe the birth of your first child? Or better yet, the birth of your first grandchild?

There are so many things that can make a day great that we can’t even think of them all. But here’s one that we don’t think of often enough… that we should.

To make today great decide that today will be great!

I know that sounds a bit simplistic however it’s anything but easy. There is no more important a choice you can make to begin each day than the choice of a positive attitude. That’s not always an easy choice.

For starters it must be a conscious choice. If we don’t intentionally make a decision to choose a positive attitude then other people and other things WILL make the choice for us. They seldom make a positive choice.

When trying to make that choice focus on what’s going well. Think about what you have and not on what you don’t. If trying to focus on the “good stuff” doesn’t work then remember the immortal words of Yoda, “No! Try not! Do or do not, there is no try.”

Then DO make the choice of a positive attitude!

If you can start your day on a positive footing it makes every thing else you’re going to do that day easier. If fact, a positive attitude makes everything better. It makes everything easier. It energizes your thoughts and your actions. It supercharges your relationships and helps you positively influence others.

When you choose a positive attitude you can turn what looks like a rough day into a positively great day. You see, all it takes to make any day your best day is a decision.

What will you decide?

Creating Your Personal Reality

It’s very likely that you are far more powerful than you think. So powerful in fact that you have the ability to create your own reality.

How do I know that about you? Well because you’re human. Every human has the ability to create their own reality. Not only do they have the ability, they in fact DO create their own reality. Every person on earth creates their own reality out of their thoughts.

What you think you become. What others think of you matters very little when compared to what you think of yourself. Negative thoughts about yourself linger for a long long time. Self-doubt kills more dreams than all other obstacles combined. Yes, even more than lack of money. Actually, lack of money isn’t much of an obstacle at all, far more dreams are killed by lack of effort than lack of money.

You attract people to you who are often identical to the person you believe you are. If you think you’re a loser than you’ll invite losers into your life. Now the term loser isn’t very nice but I can’t think of a more apt description. Misery indeed loves company and if you think you can’t succeed you’ll attract people who think the same as you.

Since we are all basically a compilation of the five people we spend the most time with you want to make certain your five people build you up. If those 5 people tell you often enough that you can succeed you may start to wonder if they could possibly be right…and that can be the start of something magical.

Henry Ford said “Whether you think you can or you think you can’t, you’re right.”

You have to be so careful about what you think. Your thoughts become your words and your words become your actions and your actions become your reality.

You’re creating your reality this very day. Everything you think, say and do plays a part in the future you’re creating for yourself. If you master the discipline of controlling your thoughts there won’t be much else in life you can’t master.

My recommendation is to start EVERY day with five minutes of positive self-talk. Those might be the most vital 5 minutes of your day. Those five minutes will set the tone for the next 1435 minutes of your day.

Those five minutes could very well change your life. Now that’s reality!

The Power of Attitude

When I was a young salesperson (yes, it was long ago) I made a cold call with my Sales Manager on a potential customer. The purpose of that call was to drop off some literature and get the name of the individual who made training decisions for the organization.

There were two pieces of literature I wanted to leave behind. As I reached into my folder to pull out the second one I saw the receptionist tossing my first piece into the waste basket. As I handed her the second piece I asked her what she just did with the first piece. She said “I speeded up the process.”

I said I didn’t understand. She then explained that if she gave the information to her boss he would just throw it away…so she was speeding up the process. I made some comment about her unprofessional behavior (which I shouldn’t have) and we left the building.

When we got back into the car I made a negative comment to my Sales Manager about the women who had thrown away our literature right in front of us. His reply surprised me.

He said “what woman?” “I don’t remember any woman, we have lots of calls to make, let’s keep going.”

Without saying anything else his point was made. He had made a choice, he wasn’t going to let anyone rob him of one his most precious assets, a positive attitude. He truly seemed to have put the whole thing out of his mind before we left the parking lot. He is likely to read this post and he won’t remember this at all but it’s just one of the many things Mark taught me. I on the other hand remember it very well and it happened almost 30 years ago.

And that’s one of the challenges I have long faced in my career, I allow too many things to have a negative impact on my attitude. And I hang onto them for too long. That’s bad but what’s worse is when I pass that attitude along to others.

There will always be “stuff” that gets us down. There will always be “things” that can negatively impact our attitude. But, and this but can make all the difference if you remember it…but it can only have a negative impact on our attitude if we allow it.

And that’s a choice.

On the days I remember that my attitude is my choice I always choose a positive attitude. On the days that I don’t remember to make the choice of a positive attitude other people and those “things” make the choice for me. It’s never the choice I would make.

I am willing to bet that many of you face that same struggle with the choice of a positive attitude. So here’s what I’m going to do…from this day forward there will be a reminder on my iPhone, it will be at 6:00am EVERY morning. That reminder will be one word…that word will be Choose. That will be my reminder to make my choice of a positive attitude.

I’d encourage you to do the same. The power of a positive attitude is so great that we can’t allow other people and “things” to choose a negative attitude for us.

When you control your attitude you control your life. If you don’t control your attitude then your life is out of control. That’s a fact we need to keep in mind if we want to be the ones to control our lives.

Proven Leadership Truths

Many years ago I worked for a fantastic organization called Dale Carnegie Training. I began as a sales rep selling their courses to businesses and individuals. One of the key selling points we were taught to use was the many benefits of being effective at speaking in front of groups.

I told many many people of the career advantages of being able to deliver an impactful message to an audience either large or small. I said the advantages were huge.

I learned an enormous amount about sales, leadership, and people in general while I was with the Dale Carnegie Organization. But after a bunch of successful years I wanted even more of a challenge so I moved into Corporate America.

After telling people for years what an advantage it was to be able to comfortably and effectively present in front of groups I was still amazed at what a huge advantage it actually was. It is not an absolute “must have” skill for advancement but if you do have it you will move up faster and have much greater impact on those around you.

Communication skills like presenting to groups are especially critical in difficult times. If there was any doubt about that those doubts are quickly being erased. We are discovering how important all communication skills are in times of trouble.

But many other “truths” of leadership are also being proven true in our current environment. Here’s a few of those.

As a leader you really really do set the tone for your team. If you’re convinced “it” can’t be done then rest assured it won’t be done…no matter what you say to your people. You can be the Rah-Rah guy in front of your people but if you don’t believe what you’re saying they will see right through you.

You must understand this pure fact. Your people’s attitude will NOT be better than yours. If you can’t be sincerely positive around your people then do your people a favor and don’t be around them.

Your people, with rare exceptions, will not out perform you. As a leader YOU are the model for successful behavior. If you’re putting out a 50% effort then don’t expect your people to put out a 51% effort.

If you’re blessed as a leader you may have the occasional superstar who is upwardly mobile and willing to outwork you. But for the most part your people will follow your example in all things, including how much effort any task or assignment is worth. If you have the audacity to call yourself a leader then you must authentically lead. That means demonstrating exceptional effort in everything you do.

You can be assured that if your effort is mediocre the effort of your people will be mediocre too.

Leaders who vision cast effectively have a higher percentage of engaged followers. “Leading” isn’t a title or position. “Leading” is a set of activities and characteristics. People will only follow someone if they have some idea where that person is leading them to.

Do you have a vision of where you’re leading your people to? Can you communicate or “cast” that vision out to your people? Is it a vision that includes them and somehow rewards them for helping to achieve that vision?

People will not follow you to Nowheresville. People don’t only want to know where they are following you to, they NEED to know. Which brings us right back to effective communication skills.

Have you shared your vision for the future with your people. Many many people are both wondering what they future holds and worried if they have a place in that future. DO NOT let them worry and wonder.

You’re most expensive employee is not the person you pay the most. Your most expensive employee it the one who is least engaged. Give all of your people a vision of the future that they will want to engage with.

Communication, modeling successful behavior and demonstrating the power of positive attitudes are characteristics of successful leaders. That is being proven out every hour of every day during these challenging times.

Are you a leader who is up for the challenge?