Every person on this earth is unique. There are lots of common characteristics and similarities but no two people, not even identical twins are exactly the same. When it comes to trust all those unique people seem to fall into just two categories.
They are either in the “I trust people until they show me they can’t be trusted” category or they are in the “I don’t trust anyone until they prove they can be trusted” category. I‘m sure there are also other people like me who bounce back and forth between the two groups based on some undefinable “feeling.” But most stick to one category or the other.
Authentic Leaders take both groups into consideration when working to build trust. They intentionally undertake trust building actions on a very regular basis.
They tell the truth, even uncomfortable truths. This one is fundamental. It seems obvious, but it is surprisingly easy to minimize the importance of this when it’s convenient for us. What about when someone asks if you followed up with that email you totally forgot about? You could lie, say yes, and do it that very moment. Or, you could admit that you forgot but will do it now.
You may be seen as somewhat less reliable but your credibility remains intact.
They admit what they don’t know. Authentic Leaders value the trust of their people more than anything else. They know that “Followership” requires a commitment and without trust there is no commitment. They don’t try to BS their way to impressing people, they impress them with their honesty and authenticity.
They do what they say they will do…every time. They do not cancel meetings at the last minute, fail to show up, or a miss a deadline. The currency most important to an Authentic Leader is their word. Not doing what you’ve said you would do causes people to instantly wonder if you’ll do it again. You’ve planted that seed. If you make a habit of it, then people will learn that this is who you are and they will instinctively not trust you to follow through with commitments.
Authentic Leaders listen. They really really listen. Showing people you are willing to put aside all distractions and completely listen to them builds trust. If you’re messing with your Smartphone or trying to multitask while someone else is talking to you then you’re sending a message that they don’t matter…at least not as much as whatever it is that’s distracting you. Once they know they aren’t that important to you they will find it much harder to trust you.
Authentic Leaders show they care. Showing you care for someone can take trust to a much higher level. As humans it’s very difficult for us to trust people who we know don’t care about us. The opposite is true as well. When we know someone cares enough about us to invest a part of themselves in our well-being then it’s much easier to trust them.
Authentic Leaders invest the time to get to know their people so they will know how to care for them. That’s a critical step in building the emotional trust that must exist before one person is willing to commit to another.
If you’re in a leadership position don’t make the mistake of believing people trust you because of it. There are some people who won’t trust you precisely because of it. You need to understand that trust is built everyday. It is built upon your words and actions. Everything you say and do matters…at least where trust building is involved.
If you haven’t taken an intentional step today to increase the trust level of your team then you may need to be concerned that the trust level has decreased.
Don’t take that chance, build trust every day…it’s the one absolute prerequisite for Authentic Leadership.
3 thoughts on “Trust is Earned”
I am a great fan of the Clint Eastwood film “The Outlaw Josey Wales”. In case you aren’t familiar with it, the key scene in the film is where Wales (Eastwood) goes to meet the Comanche chief Ten Bears to parley over the release of some hostages and to reach an accommodation over how a group of settlers can live in peace. It’s worth looking up that scene online – it’s widely quoted – but the essence of it boils down to this: after Wales makes his case and puts forward the alternatives, Ten Bears agrees that the settlers can live in peace, in return for accommodating the Comanche each year as they migrate through the land. He says: “There is iron in your word of death… and so there is iron in your word of life.”
Perhaps a little dramatic, but to me, it sums up what a leader has to be about.