Calm Seas

I’ve never met a sailor who didn’t prefer sailing on calm seas. Who can blame them, it’s just easier. Everyone likes easy.

But here’s the thing, almost all of us are paid to navigate choppy seas. If you’re in sales this is especially true. Sales by my definition is changing someone’s attitude from neutral or even negative about your product, to a positive attitude. Positive enough to buy your product or service.

Those “seas” of changing someone’s attitude can be very very choppy.

If you’re in any type of customer service role you almost never experience calm seas. Customers seldom call or show up at your counter to tell you everything is perfect. It’s just the opposite, almost 100% of the customers you deal with are unhappy and it’s your job to turn that unhappiness into sheer delight. Sometimes the seas you navigate aren’t only choppy, they are downright hurricane like.

Almost every job and position have challenges. Thank goodness for that. If they were easy, if there were no headwinds, if there were never any problems, a whole lotta people would be out of work.

If customers were convinced your products were always the best and provided the best value then your company wouldn’t need any salespeople. If nothing ever broke then service people would be a thing of the past. If every customer was delighted every single time the role of customer service person would be history.

If there were no problems in business then a whole bunch of businesses would need a lot less people. You would never see the term “problem solver” on a résumé again.

All that being the case I find it amazing how many salespeople dislike having to convince people to buy their products. Service people can get bitter over constantly having to fix things that break. I’ve heard many people in customer service roles say how much easier their jobs would be if the customers would all just go away.

You and everyone else are not paid to sail your organization’s ship on calm seas. You are paid to navigate the rough spots. Your role likely exists in one way or another to solve or overcome problems. The very problems you may complain about from time to time, or maybe even more often than that.

When you stop and think of it like that it doesn’t make much since to complain…does it? So don’t complain! Be thankful for the challenges your job provides you because it’s those challenges that provide your income.

No job is perfect. No job is always easy. Every job has its challenges and that might be the best news you’ll hear all week.

5 thoughts on “Calm Seas

  1. I think a lot of sales people are challenged because they see themselves as just that: Salesmen. When they believe in what they’re selling, they are no longer a salesperson, but they are sharing something amazing that they believe in. It’s all in the mindset.

    1. You are 100% correct in that. The best salespeople believe in what the are selling and understand how it HELPS their customers. If they don’t have that mindset they won’t like their jobs much and they won’t do it very well.

  2. Connect, convey, convince is formula that I like to use. As a salesman (honestly I am a student).
    And really I don’t like work (project) without work whether it is easy or hard. That work (project) should make a person run and work…
    Thank you

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