Small Changes, Big Difference

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.” — Jan Carlzon

Jan Carlzon was the CEO of the SAS Group (Scandinavian Airlines) from 1981 – 1994 and turned around the airline from one of the industry’s worst performers to one of its best. In doing so he revolutionized the airline industry through an unrelenting focus on customer service quality.

The turn around was engineered through Carlzon’s development of The Rule of 1 Percent. Basically that “rule” says that even a series of very small changes can add up to a very, very big difference.

He studied his business and made the changes seem easy to make, he didn’t ask anyone to make a major change, he just asked a whole lot of people to make small, much easier changes.

What are the small changes you could implement in your organization? You may have looked at those changes in the past and thought that they didn’t amount to enough to bother with. Think again and consider the impact of all of your co-workers making similar small changes. 

Here’s the real beauty of The Rule of 1 Percent – The higher you’re already performing the more impact a 1 percent improvement will have. If you’re functioning at 50% then an improvement to 51%, while good might not be that significant. Now if you’re functioning at 90% then your 1% improvement gets you to to 91% and that’s huge! 

Never believe for a moment that your contribution towards improvement, no matter how small you think it might be, doesn’t matter. It matters because you matter. Most companies run leaner today than ever before, there are few if any people left in organizations who don’t need to be constantly seeking improvement.

The Rule of 1 Percent is applicable not only to business, it actually can apply to any area of your life where you want to improve. Too many people fail in their attempts to improve because they try to go from zero to one hundred without ever passing 50, or 10, or even 1.

I’ve never met anyone who couldn’t make a 1 percent improvement in many areas of their lives, they just have to realize how much of a difference 1 percent can make, especially when the 1 percent comes in many areas.

Don’t overburden yourself trying to change your world all at once. Just improve yourself a little bit and you’ll have improved your world as well. 

 

How to Build a Better World

Your task is to build a better world,’ God said. I answered, ‘How?… this world is such a large, vast place, and there’s nothing I can do.’ But God said, in all His wisdom, ‘just build a better you.’ – Author Unknown

Every person I know seems to want a better world. Pretty much everybody you see on TV talk shows says they want a better world. All the politicians you hear and see are talking about how they have a plan to build a better world. 

All the plans seem to have one thing in common… Somebody else has to change or somebody else has to do better. It seems so daunting a task that few people actually attempt to make the world better. 

Pretty much everybody you see or hear talking about a better world forgets the easiest place to start… with themselves. It is just like the poem says, “build a better you.” 

Befriend people who aren’t like you. Don’t judge them, just try to understand them. Listen, really, really listen to someone who has a point of view very different than your own. Put yourself in their shoes and look at their point of view as if you were going to help them convince someone with your point of view… that your point of view is wrong. 

It’s very difficult to learn new things when we invest our time only with people who think like us, act like us, and do the things we do. Expand your horizons by expanding your sphere of influence, have a conversation with someone you normally wouldn’t at least once a week. 

Learn a foreign language and while you’re at it learn about the country and people who speak it natively. Don’t criticize someone else’s thinking without first understanding the origin of their thoughts. You may discover that the only reason you don’t like someone is because you don’t know them well enough.

Don’t wait for someone to ask for help, don’t offer to help someone who you think needs it… just help whenever and wherever you see help is needed. Don’t aspire to a position or title that people will follow, instead inspire them to follow the PERSON that YOU are. 

Never, never, never try to be someone that you’re not. Don’t try to imitate someone else, simply be the best you, the you that you have always been meant to be.

Invest time and energy in building a better you every single day and imagine just how much better the world would be if every other person followed your lead. 

If you really want to build a better world… then begin by building a better you!