Tag Employee Engagement

How to Increase Employee Engagement

Steve Keating Leave a comment

Most organizations and businesses have no idea who their most expensive employee is. They believe, usually mistakenly, that their most expensive employee is the person they pay the most. That’s seldom even close to true.

Their most expensive employee is not the highest paid; it is the least engaged. Disengaged people do the bare minimum, often just enough to prevent themselves from being fired. What they do accomplish, they don’t do very well. In most every circumstance, they just squeak by.

But disengaged employees are not the least engaged. The least engaged employee comes from a pool of employees known as actively disengaged. These employees not only do very little effective work, they actively try to decrease the engagement level of their colleagues. Their attitudes suck the life out of an organization. An actively disengaged employee is by far an organization’s most expensive employee.

The reality is that if an organization or business has one actively disengaged employee, they almost certainly have more. That’s why the most effective Authentic Leaders work to keep all employees actively engaged in the organization.

Increasing employee engagement is key to boosting productivity, satisfaction, and retention. Here’s your step-by-step guide to improving employee engagement effectively.

🎯 1. Foster a Culture of Purpose and Meaning

Communicate the “Why” – Help employees understand how their work contributes to the company’s goals and mission. People don’t just want to know this information; they need to know it. This is the key that unlocks the door to meaningful engagement.

Connect Individual Goals to Company Vision – Align employees’ tasks with organizational objectives so they know exactly why and how their work matters.

🗣️ 2. Encourage Open Communication

Promote Communication Loops – Create channels where employees can share their ideas and concerns.

Act on Feedback – Show employees that their input is valued by implementing suggestions or explaining why certain changes can’t be made.

👏 3. Recognize and Reward Achievements

Public Acknowledgment – Celebrate individual and team successes in meetings, emails, or newsletters.

Monetary and Non-Monetary Rewards – Offer bonuses, promotions, or extra time off to recognize exceptional performance.

📚 4. Provide Opportunities for Growth and Development

Offer Training Programs – Upskill employees through workshops, courses, and mentorship. Encourage and reward people who participate.

Encourage Career Progression – Help employees map out a career path within the organization to keep them motivated. This is another key to engagement; people need to know what their future with the organization could look like.

🔄 5. Empower Employees with Autonomy

Trust Employees to Make Decisions – Give them control over how they approach tasks.

Flexible Work Options – Offer remote work, hybrid models, and flexible schedules to enhance work-life balance.

🤝 6. Build Strong Relationships and Team Bonds

Team-Building Activities – Encourage collaboration through regular team events and icebreakers.

Mentoring and Buddy Programs – Pair employees with mentors to facilitate learning and connection.

📊 7. Measure and Analyze Engagement Regularly

Conduct Surveys and Pulse Checks – Use tools to gather insights on employee satisfaction. A once-a-year survey absolutely does not get it done.

Track Key Engagement Metrics – Look at retention rates, absenteeism, and productivity levels to assess changes.

🔥 8. Lead by Example

Demonstrate Engaged Behavior – Leaders should embody the values, attitudes, and commitment they want to see in their teams.

Show Empathy and Support – Build trust by being approachable and understanding.

Building and keeping an engaging environment is critical to the long-term success of any business or organization. Authentic Leaders invest a significant amount of time and effort to make certain their team members know they matter. They go beyond merely telling them that they matter; they show them.

Don’t leave employee engagement to chance. Use this guide to increase the chances that your most expensive employee really is the one you pay the most and not the one who is least engaged.

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How to Keep Your Team Engaged

Steve Keating Leave a comment

I’ve asked many a business owner or CEO who their most “expensive” employee is. They typically say it is themselves or whoever the highest paid employee is. But that is often not true. An organization’s most expensive employee is their least engaged employee. Their least engaged employee may not be just disengaged, they may be actively disengaged. That means they are acting in a way that’s likely to cause other employees to disengage too.

Those actively disengaged employees are by far your most expensive employees. They not only offer little in the way of productivity, they hinder the productivity and performance of others as well.

No business can afford disengaged employees. Yet many do little or nothing to ensure their people remain engaged throughout their employment. They will sometimes conduct an exit interview to determine why someone decided to quit. The information they obtain however, for a variety of reasons, is unlikely to drive any kind of meaningful change in the company.

While they know turnover is a problem it’s apparently not a big enough problem to address it.

Until it’s too big to solve successfully.

Keeping employees engaged is crucial for maintaining a positive work environment. It’s vital for fostering productivity and reducing turnover. Here are several strategies you can implement today to keep your employees committed and engaged.

• Effective Communication:

• Regularly communicate with your team. Share updates on company goals, achievements, and challenges.

• Encourage open and transparent communication. Create a culture where employees feel comfortable sharing their ideas and concerns.

• Set Clear Expectations:

• Clearly define roles, responsibilities, and expectations. When employees know what is expected of them, they are more likely to stay engaged and motivated.

• Provide Opportunities for Growth:

• Offer professional development opportunities, such as training programs, workshops, and conferences. This not only enhances their skills but also shows that you invest in their future.

• Recognition and Rewards:

• Acknowledge and reward employees for their hard work and achievements. Recognition can be both formal (awards, promotions) and informal (public praise, thank-you notes).

• Flexible Work Arrangements:

• Allow flexibility in work hours or remote work when possible. This can improve work-life balance and contribute to employee satisfaction.

• Employee Involvement in Decision-Making:

• Involve employees in decision-making processes, especially when decisions impact their work. This gives them a sense of ownership and importance within the organization.

• Team Building Activities:

• Organize team-building activities or social events. This helps build a positive team culture and strengthens relationships among team members.

• Provide a Positive Work Environment:

• Create a comfortable and pleasant workspace. Consider factors such as lighting, office layout, and amenities to contribute to a positive work environment.

• Encourage Innovation and Creativity:

• Foster a culture that encourages employees to share their ideas and be creative. This can lead to innovative solutions and a sense of fulfillment.

• Regular Feedback:

• Provide constructive feedback regularly. This helps employees understand their strengths and areas for improvement, promoting personal and professional growth.

• Employee Wellness Programs:

• Support employee well-being by offering wellness programs. This can include health initiatives, fitness programs, or mental health support.

• Promote Work-Life Balance:

• Encourage a healthy work-life balance. Avoid overloading employees with excessive work, and respect their time outside of the office.

• Fair Compensation and Benefits:

• Ensure that salaries and benefits are competitive within the industry. Feeling fairly compensated contributes to employee satisfaction and engagement.

• Leadership Development:

• Invest in leadership development programs. Effective leadership fosters a positive work environment and sets the tone for employee engagement.

• Regular Check-ins:

• Conduct regular one-on-one meetings with employees to discuss their progress, address concerns, and provide support.

By combining these strategies and tailoring them to the specific needs of your organization, you can create an environment that promotes employee engagement, satisfaction and loyalty. Regularly reassess and adjust your approach based on feedback and changing circumstances within the company.

Do not assume that because an employee, even a great employee, was engaged last week that they are still engaged today.

How to Retain Key Employees

Steve Keating 2 Comments

Turnover is a fact of life for any business or organization. Some level of turnover is even good. With new team members comes fresh perspectives and new ideas. But turnover is also expensive. Depending on your business it can take up to and even over 12 months to bring new team members up to full speed. If you can’t keep them on the team for at least a few years your business will always struggle.

That’s even more true if the people you’re losing are considered “key” employees. These are people in leadership positions who you rely on to help you chart the future course of the company. Key employees may also be those who possess unique skills or expertise that is not easily replaced. When you lose a key employee the “sting” is worse. Losing several key employees in a short period of time can signal serious issues within the organization.

It can be tempting to say that it is mere coincidence that more than one key leader left in the same time frame. It may even be true. But as a leader you better know exactly why you’ve lost a key employee and what you can do to prevent it from happening again.

Retaining your key employees is crucial for maintaining stability and ensuring that your company continues to thrive. If you’ve lost a key leader or employee lately here some areas to focus on as possible reasons.

• Ensure that your employees are fairly compensated for their skills and contributions. Conduct regular salary reviews to stay competitive in the market.

• Provide comprehensive benefits packages, including health insurance, retirement plans, and other perks like flexible work arrangements, wellness programs, and professional development opportunities.

• Recognize and reward your key employees (well actually all employees) for their hard work and accomplishments. This can include bonuses, promotions, or public recognition within the organization.

• Show appreciation through regular feedback and simple gestures like thank-you notes or verbal recognition.

So here is the thing about these first two points. Most key leaders don’t leave for more money. Some do and some always will but most simply don’t. But many of them do leave if they don’t feel recognized and appreciated. You MUST be intentional in providing that recognition and appreciation. If you think your people “just know” how much they mean to you then frankly you deserve to lose them.

• Offer opportunities for growth and advancement within the company. Ensure that employees have a clear path for career progression.

• Provide access to training, mentoring, and skill development programs to help employees enhance their skills and advance their careers.

• Support a healthy work-life balance by encouraging reasonable working hours and providing flexible scheduling options.

• Promote a culture of respecting personal time and vacation days.

• Cultivate a positive work environment with a strong company culture that aligns with your employees’ values and goals.

• Foster a sense of belonging and camaraderie within the organization.

• Maintain open and honest communication with your employees. Encourage them to share their concerns, ideas, and feedback.

• Address issues promptly and transparently, so employees feel valued and heard.

You’ll likely be surprised how many issues can be resolved through truly open communication. Never assume people know what’s going on just because you do. When in doubt communicate. Then communicate some more.

• Involve employees in decision-making processes when possible. Seek their input on matters that affect their work and the organization.

• Give employees a sense of ownership in their roles and the company’s success.

• Establish mentorship programs to connect key employees with experienced leaders in the organization.

• Invest in leadership development programs to prepare potential future leaders within your organization.

• Conduct regular employee engagement surveys to understand their needs and concerns.

• Act on the feedback received to make improvements and create a better work environment.

• Offer non-monetary incentives like additional vacation days, opportunities to work on exciting projects, or the ability to work remotely.

• Create a fun and engaging workplace through team-building activities and social events.

• Consider offering retention bonuses or stock options to key employees as incentives to stay with the company for a defined period.

• Stay competitive in terms of perks and benefits. Things like on-site daycare, gym memberships, or commuter benefits, can attract and retain top talent.

• Conduct exit interviews with employees who choose to leave. Use this feedback to identify areas for improvement and address any concerns.

Different employees have different motivations. It’s essential to tailor your retention strategies to individual needs and preferences. Continuously monitor your retention efforts, adapt as necessary, and make employee satisfaction a priority to keep your key employees engaged and loyal to your organization.

Above all know this; if you’re losing multiple key employees you’ll continue to lose key employees until something changes. You may change something and miss the mark but that’s better than standing pat and allowing your losses to mount. Keep changing until you get it right.

What Employees Want

Steve Keating 1 Comment

I hope, particularly if you’re in a leadership position, that you don’t learn a thing from this post. That’s because you should already know everything in this post. It would be best if you learned it from the people you lead. It would be better than best if you learned it by asking them directly. 

But in case none of that is true, here we go. 

It’s a given that your people want a fair wage and decent benefits. When you determine what you can pay them it’s likely you do so based on what you can afford. They determine what they should be paid based on what they think is fair. You’ll likely have to meet in the middle but know that if you don’t you’ll have motivation and turnover issues galore. 

What you may not realize is that money alone is a pretty poor motivator. Once a person’s basic needs are met money becomes a “nice to have” not a “must have.”

More important than money is a future in the organization. The more defined that future is the better. Many people, especially people in the younger demographic groups, have left their companies during the Great Resignation precisely because they couldn’t see a future with their current companies. If you want engaged and committed employees then work with them to chart out potential opportunities for them within your organization. 

While employees may not go the extra mile for mere money they will give you extraordinary effort in return for earned recognition. The expectation of recognition on the part of employees who have earned it does not make them divas, it makes them human. 

Organizations with enthusiastically committed employees have systems in place to make recognition intentional. Haphazard recognition can be as bad as no recognition, especially for the unlucky individual who earned it and didn’t receive it. Don’t allow recognition to be a matter of luck in your organization. Be consistent in giving recognition and your people will be consistent in responding. 

Everyone needs to matter and everyone needs to know that they matter. The most effective way to show your employees that they matter is to listen to them. They have opinions and ideas about the organization and how it could be better. LISTEN to them. When employees determine that their voices aren’t being heard they disengage. If you want disengaged employees give them a check and ignore them. But don’t blame them, their lack of engagement is on you for failing to show them that they matter. 

They simple act of listening, really listening, to what your employees tell you is also a sign of respect, which is another thing employees crave. 

Finally, the big one. Employees want to know how they are doing. They want to know it more than once a year. They want to be crystal clear on exactly what is expected of them and how those expectations will be measured. Not knowing what is expected of them is the number one reason people give for being frustrated with their organizations. Most say they would rather be told they are performing poorly than being left to wonder what their boss thinks of their performance. 

I hope you knew all that already. But knowing and doing are two different things. It’s good to know what your people want, but you must provide it to them if you hope to have the kind of people who will help your organization grow. 

So they question isn’t did you know this stuff, the question is are you providing this stuff. 

Answer honestly or there’s no need to answer at all! 

On a another subject…I’m trying something new on Twitter. It’s called “Super Followers.” For $5 a month, that’s 17 cents a day, people can follow a part of my Twitter stream that is for subscribers only. It features short videos of me discussing leadership topics, sales tips and ideas for better overall relationships. I’m assuming there will be far fewer Super Followers than the million or so people who regularly follow me on Twitter. That will give me the opportunity to answer questions more throughly than I can on regular Twitter. Most of the answers will come in the evening cause we all have day jobs, right? Think of it as ”mentoring on demand!”

My goal with SuperFollowers is to build a better connection, one where I can perhaps help more and have a greater impact. I’m hoping it gives me a chance to mentor to a wider audience. It’s still new, we’ll see how it works. It’s a $5 dollar investment that may be the extra “push” you need to get to where you want to be. I’d be honored to be able to help get you there. 

You can find more information by clicking the Super Follow button on my Twitter profile page IN THE TWITTER APP. http://twitter.com/leadtoday Give it a try if you’re so inclined, and if you are, be sure to let me know how I’m doing and how I can be of even more help.

The Reward for Growing People

Steve Keating 4 Comments

A good manager can grow a business. Most often they do it with very little help. That’s because the people who work for them are not exactly engaged with helping to grow the business. 

The most likely cause of that lack of engagement is the fact that they are managed rather than led. 

That limits how much and how fast even a great manager can grow their business. While they may have the compliance of those who work for them they do not have their commitment. It’s tough to grow anything with a bunch of merely compliant people. 

Managed people will always create problems for a business, for the customers of the business and especially for the manager. I’d say most of them don’t do it intentionally, it’s an offshoot of their lack of engagement. 

That’s why I tell managers that most of the “people problems” in their organization are caused by them, not the people who seem to be the problem. 

I can say that with a high degree of confidence because when those same people are exposed to Authentic Leadership they engage rather quickly. Sooner rather than later they commit to that leader. 

An Authentic Leader’s potential to grow a business is unlimited. It’s unlimited because they lead their people. They grow their people knowing full well that as their people grow those people will grow the business.

An Authentic Leader invests a portion of their time EVERYDAY to grow their people. They invest of part of themselves in their people and they celebrate the success of the individuals they lead…even over their own success. 

Authentic Leaders invest the time to know and understand their people. They know each person’s unique situation. They know their goals. They know their challenges. Most importantly they know how they can help them achieve their goals and overcome their challenges. 

Each day an Authentic Leader takes intentional action to SHOW their people that they care. They SHOW their people that they come first. They SHOW their people that they understand that every leader’s success is completely dependent upon the success of the people they lead.

Their people commit to the leader because of what the leader does for them. Authentic Leaders seldom deal with attitude issues. They don’t have the tardiness and absenteeism concerns that managers have. They have a much easier time recruiting new employees because the employees they already have do the recruiting for them.

All that because their people are led instead of managed. The rewards of growing people are many. One is knowing that as your people are growing your business you’re making a positive difference in their lives. 

As an Authentic Leader that difference is likely to outlast your time as their leader. That may be the biggest reward of all.