Unfortunately is More Than a Word

Unfortunately! It’s more than a word, it’s a signal. It’s a signal that whatever follows is sure to be bad. When you’re on the phone with a customer service representative the last thing you want to hear is the dreaded “unfortunately.” You know full well that shortly after unfortunately you’re going to hear the even more dreaded “can’t.”

 

Never tell someone what you can’t do, tell them what you can do. For example, if a friend asks you to help them move on Friday but you can only help them on Saturday then don’t say I can’t help on Friday but I can on Saturday. Just say you can help on Saturday. The psychological difference is huge.

 

“Can’t” gets burned into their memory… You become the person or company who can’t. We think differently about people who can’t and we certainly don’t buy from or do business with people who can’t. 

 

Think about every time you’ve heard the word unfortunately. How many times has it been followed with “you’ve won the lottery?” I’m betting not once!

 

There are a lot of words we would be better off just leaving out of our vocabulary; but, never, and always are just a few. Unfortunately is another one. 

 

Unfortunately is like chewing on an old dirty sock, it may not kill you but it sure leaves a bad taste in your mouth. 

 

If you are in any type of customer service role…I shouldn’t have to say this but somehow I fill compelled; if you are in business or work for a business, regardless of your title, role or job description, YOU DO HAVE A CUSTOMER SERVICE ROLE… do everything you can to avoid using the word unfortunately. 

 

No matter how positive the statement is that you make after using that unfortunate word it will seem like a negative to the person on the receiving end. 


Fortunately with a little forethought you can almost entirely eliminate unfortunately from your vocabulary.  Choices matter, even the choice of the words we use each day. Choose well!

What’s Really Impossible?

When I was a kid growing up I was a big fan of the television show Star Trek. Okay, so maybe my fascination with the show has lasted a little but beyond my kid years. I still like the show and the movies it spawned. 

One of the more amazing things about the TV series, the original Star Trek and it’s successors, is just how much of the science “fiction” turned out to be not impossible fiction but real technology that is actually in use today. 

Think about it.

In several episodes, we were amazed at the universal translator, which decoded what aliens said in real-time—and in the later shows, it was integrated into the communication badges (which explains why basically everyone, regardless of home planet, spoke English). Now, there’s an app for that. Voice Translator by TalirApps understands 71 languages (no Klingon yet, though). You speak in your native tongue and the app translates your phrase into another language. 

Lieutenant Commander Geordi Laforge used a tablet computer (what they called Personal Access Data Devices, or PADDs) to punch in coordinates for the next star system. Other Starfleet personnel used them to watch video and listen to music. Sounds a lot like an iPad to me. 

In the Star Trek universe, you can talk to a computer (voiced by Majel Barrett-Roddenberry, Trek creator Gene’s wife) in casual conversation. Today we use Apple’s Siri and Google Now, and while they aren’t fully developed yet, they are first steps toward technology like Star Trek’s computer, which has a complex understanding of context. Google even codenamed their voice-based service “Majel,” in honor of Barrett-Roddenberry.

Captain Kirk was pretty handy with a phaser, and he didn’t always set his to stun. We’ve been using something similar since the first Iraq War. Known as a dazzler, the directed-energy weapon sends a pulse of electromagnetic radiation to stop someone cold in their tracks.

I could keep going with more examples but I think you get my point. Most of that fiction on Star Trek was impossible right up until the moment it wasn’t.

So what is really impossible? 

Apparently nothing! At least not until every person living today, and every person who will live in the future agree that “it” is impossible. That’s a whole lotta people.

The lesson of Star Trek is simply; don’t let people tell you that “it” can’t be done. Don’t let other people limit your potential with their small thinking. Do what you think you can do and if you think you can’t do something think again. If someone else can do it then you can do it too. You only need a strong enough desire to make it so.

If no one else can do it then make yourself the first. Most of what we take for granted today was once considered impossible. It was impossible right up until the moment someone decided to make it possible.

Are you the person who will turn one of today’s “impossibles” into tomorrow’s “possible?” 

You are if you decide you are.

The Destructive Nature of Can’t

I remember reading one time that failure comes in can’ts and success comes in cans. That’s kind of clever but it’s also true. People with a predisposition of “I can’t” will have a much harder time finding success than those who have a predisposition of ”I can.”

Can’t is a limiting word. Can is a limitless word.

Less successful people focus on what they can’t do while the most successful people are focusing on what they can do. 

Can and can’t are just two words, little words at that, but which one you allow to dominate your vocabulary will go a long way towards determining your level of success. 

Make certain before you say that you can’t do something that you don’t really mean “I won’t.” Sadly, “I can’t” is an all too easy excuse for not making the effort required to succeed. Successful people have made a habit of doing the things that less successful people simply don’t like to do. Successful people don’t really like doing them either but they know their success depends on it so they do them anyway.

It’s pretty tough to just think your way into success but it’s very easy to think your way out of it…just think can’t. Once you decide you can, then and only then will you begin working on the “how” to succeed. 

When we decide that we can’t then we have no reason to try and failing to try is the straightest line to true failure. Never let that little “t” keep you from the future that you deserve if only you’re willing to try. 

You can… and now you know you can!

 

That Will Never Work

Have you ever heard those words? I certainly have and I’ve heard them many times in countless meetings.

I’ve heard this idea will never work, I’ve heard that idea will never work, I’ve heard we tried that before, I’ve heard every variation of it’s just not going to work.

It’s amazing, just how many people know something won’t work. But I wonder how they know it won’t work? And if they know it won’t work then they must know how it will work. But they never seem to suggest how it will work, they just say it won’t work.

That’s a negative attitude. That’s a can’t work attitude. That’s a I’m not going to succeed mindset. That’s a I don’t get much done mindset. That is most certainly not the mindset of successful people.

I’ve heard it said that success comes in cans and failure comes in can’ts.

As you go through this week check yourself, check your words and check your attitude. See how many times you say can’t vs how many times you say can. When you hear an idea that you think won’t work don’t say it can’t work, say it CAN work if we  _________.

Don’t allow yourself to say something won’t work unless you’re willing to say how it will work. If you don’t know how to make something work then don’t say that it can’t. Maybe you should consider holding on to the negative thought until you can back it up with something positive.

When you continuously say that ideas won’t work, without saying how they can work, people may begin to think that you have a negative attitude. They may just be right!

Think about it…