Are you a Servant?

There are some words in the English language that cause people’s backs to stiffen. For many people “servant” is one of those words. They associate it with low level workers whose job it is to serve, most likely someone who is somehow “above” them, either in social status, income level, employment status or perhaps all of those.


It’s because of that association that those people don’t want to be servants, servers, or seen to be serving anyone. They feel that to serve others somehow “degrades” their own personal value.


I have a little different take on the word…maybe more than a little.


To me, being a servant simply means “being of service.” I’ve been married a long time and half the reason I’ve been married a long time is because I’ve always tried to be a servant for my wife. The other half of the reason I’ve been married for a long time is that my wife has always tried to be a servant for me.


We may have had different roles and responsibilities throughout our marriage but neither of us have ever tried to be more important than the other. It works for us.


My best days at work are the days when I can make those above and around me look, feel, and actually be better. 


If I can help a customer, either external or internal, get a little closer to a goal or have a little better experience with whatever they are doing that day then that’s a pretty good day for me too. 


In his great book “How to Stop Worrying and Start Living” Dale Carnegie advises that we do something everyday for someone else….and not let them know we did it. I can tell you from personal experience that the first half of that advise is far easier to accomplish than the second. 


Most people, very naturally, want “credit” for the things they do. They expect appreciation and recognition for doing their job and perhaps extra credit and recognition for going above and beyond. Doing something for others and not letting them find out it was you who did it goes against your natural instincts. 


But when you’re able to fight off those natural instincts and just serve someone else it’s a great sense of accomplishment. At least it is for me. 


So serve someone today. It doesn’t have to change the world, it doesn’t have to be huge. Sometimes the littlest things make the biggest difference in someone’s life. So just do something, anything, to help someone have a better day. And don’t let ANYONE know that you did it.

It’s one of the nicest things you can do for someone and it’s an incredible thing to do for yourself.

Where Have all the Servants Gone?

When I write or speak about Servant Leadership I often receive a fair amount of feedback that true “Servant Leadership” is some utopian dream that “can’t work” in today’s world. It has been suggested to me that I should “park” this new age Servant Leadership thing.

It sometimes seems as if all the servants have gone away.

The concept of Servant Leadership is hardly new. In fact, it’s been around longer than anyone reading this post.

Lao-Tzu wrote about Servant Leadership in the fifth-century BC: “The highest type of ruler is one of whose existence the people are barely aware…. The Sage is self-effacing and scanty of words. When his task is accomplished and things have been completed, all the people say, ‘We ourselves have achieved it!'”

The concept of serving from a leadership position seemed to go into a type of hibernation for many, many years. It began to surface again with a paper “The Servant as Leader,” written by Robert Greenleaf in 1970. In it, he said: “The servant leader is servant first … It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead … (vs. one who is leader first…) … The best test, and difficult to administer, is: Do those served grow as persons … (and become) more likely themselves to become servants?”

Today, Servant Leadership is a much talked about and sadly, little practiced concept. It seems many people like to talk about serving as a leader but aren’t really all that interested in investing the time required to lead while serving. They also struggle with the “people are barely aware of their existence” thing. Leaders, well actually most people, tend to like getting noticed these days.

There are many reasons why people have a hard time buying into the whole “Servant Leader” thing, a big one is the fact that the terms “Servant” and “Leader” don’t actually go together well. Even many of those who would be served see “servant” as a weakness and would prefer a “stronger” leader than a mere servant could ever be.

The average person has a much greater need to be led than to be served. If they have to sacrifice one for the other then the “servant” will be quickly jettisoned in favor of the “leader.”

If “servant” is seen as a weakness in a leader, as it is for many people, then perhaps a better term would be “Serving Leader.” I know I’m kind of splitting hairs here but words do matter. People value people who serve. We thank members of our military, strong, young, and brave men and women, for their “service.” They “serve” the citizens of their country. I wonder if we would feel the same about the members of our military if it was filled with people we thought of as servants.

If the term “Servant Leader” is preventing you from embracing the concept of helping others grow; if it is causing you to delay acceptance of the responsibility that goes with committing yourself to your people; if you or others in your organization believe being a “servant” makes you weaker then adopt the philosophy of a Serving Leader.

In all things Serving Leaders put their people first.

That may sound naive in a competitive business environment but it’s actually a great business strategy.

Serving Leaders understand that their success and the success of their organization is completely dependent upon the success of their people. They know that the fastest, most efficient way to build a stronger business is to grow the people who make up the business.

If you’re a leader who believes your people are an “expense” then you should flat out change your thinking to see your people as an investment. It is not a weakness to “serve” their interests, it is in fact in the best interest of the leader to do so.

Serving Leaders are tireless in their efforts for their people. They are also, almost without exception, the most fulfilled of all leaders. Serving Leaders are held in high regard by their followers, they feel better about themselves at the end of the day and are often more productive than mere effective leaders.

Leadership is a people business. Leaders who skip the people part are limited leaders. Leaders who serve their people are limitless leaders. I understand that serving isn’t the only way to lead but it just might be the best way.

Where are all the Servant Leaders? Feel free to share your examples of serving leaders in a comment. The more “serving” as a leader is recognized the more likely leaders are to serve.

That would be a good thing for everyone!