Tag Productive

Engaging Your Team

Steve Keating Leave a comment

If you ask most leaders who their most expensive employee is their mind usually goes straight to the person they pay the most. But that’s frequently not true. The most expensive employees in any organization are the ones who are least engaged. 

They “earn” their paycheck by doing the absolute least work possible. They provide little return for the investment the organization pays. They also tend to negatively impact the attitude and productivity of their co-workers. 

Labor shortages abound these days. Finding and keeping talented people is a top priority for any business hoping to be around in five or ten years. Keeping employees engaged is crucial to the effort to retain them. Engaged employees are more satisfied with their workplace. They are more productive than disengaged employees and they are the best recruiters of new talent that company has. 

Here are some strategies that may help you foster employee engagement.

  1. Establish clear and transparent communication channels. Regularly update your people about organizational goals, achievements, and challenges. Encourage two-way communication. For people to feel engaged they must also feel comfortable providing feedback, asking questions, and sharing ideas.
  1. Consistently recognize and appreciate your people’s efforts and achievements. Celebrate milestones, acknowledge exceptional performance, and provide constructive feedback. This recognition can be in the form of verbal praise, written appreciation, or rewards such as bonuses, certificates, or additional responsibilities.
  1. Support your people’s professional growth by offering training programs, workshops, conferences, or access to online courses. Encourage them to develop new skills. Provide opportunities for advancement within the organization. Discuss individual development plans and align them with employees’ career and life goals.
  1. Promote a healthy work-life balance to avoid burnout and foster overall well-being. Encourage your people to take breaks, use vacation time, and manage their workload effectively. These days implementing flexible work arrangements such as remote work, flexible hours, or compressed workweeks are not “perks” as much as they are requirements…if you what engaged people.
  1. Encourage teamwork and collaboration by organizing team-building activities, retreats, or social events. Foster a positive work environment where team members feel comfortable interacting with their colleagues and building strong relationships.
  1. Provide your people with as much autonomy as possible. Give them the freedom to make decisions related to their work. Give them ownership over their projects and encourage them to take initiative and be innovative. This empowers them, boosts their confidence, and increases their sense of belonging.
  1. Conduct regular performance evaluations to provide constructive feedback on employees’ strengths, areas for improvement, and progress towards goals. Offer ongoing feedback throughout the year to help employees stay on track and continuously improve. Don’t hold on to coaching comments and “dump” them on your people once a year. Coaching should be frequent and as positive as possible.
  1. Connect your people’s work to the larger purpose and mission of the organization. Communicate how their contributions make a difference and positively impact the organization, customers, or society. When people understand the significance of their work, they feel more engaged and committed.
  1. Conduct surveys to gather feedback on your people’s engagement levels, satisfaction, and suggestions for improvement. Use this feedback to identify areas of concern and take appropriate action to address them. And for heavens sake, never never ever punish one of your people for their feedback. That’s the surest way to disengage not just the person who was punished but every other person in your organization as well.

Remember, every employee is unique. It’s important to tailor engagement strategies to individual needs and preferences. Regularly assess the effectiveness of your initiatives and be open to adjusting and experimenting with different approaches to keep your people engaged and motivated.

When Slowing Down is the Fastest Way Forward

Steve Keating 2 Comments

Steve Jobs said, “Details matter, it’s worth waiting to get it right.”

Everyone I know is busy. Some of them are even productive. The most successful people understand that those two things, busy and productive are far from being the same. 

Surprisingly many busy people are huge procrastinators. Productive people rarely delay doing what needs to be done. Busy people are frequently masters of becoming very proficient at doing things that don’t need to be done. Productive people can tell you exactly what needs to be done and why. They specifically know the return on their investment of time for almost any activity they undertake. 

Busy people also tend to get things done faster than productive people. They are even faster the second or third time they redo something because their imagined “efficiency” causes mistakes. Busy people are the rabbits in the race. 

Productive people know that they can often finish first by coming in second. Their first effort may take longer than a busy person’s but their first effort is their only effort. They are not afraid to sacrifice a bit of efficiency for effectiveness. Productive people are the tortoises in the race and they are not a bit embarrassed by it.

John Wooden, the Hall of Fame Basketball coach from UCLA asked, “If you don’t have time to do it right, when will you have time to do it over?” 

It’s a question that busy people should ask themselves before they rush to complete a task solely for the purpose of completing it. They may find that slowing down is the fastest way to actually complete anything. They will find that doing something right the first time is alway faster then doing it two or threes times and still not doing it as well as the productive person did it. 

So which type of person are you? Busy or productive? If you’re the busy type then when you’re short on time you tend to speed up even more. That’s counterproductive. If you’re a productive type then you know that when you’re most busy it’s best to take a breath. It’s best to plan your course of action and make sure that whatever you’re trying to accomplish you can complete it on your first attempt. 

The pace of the world has never been faster. It’s perfectly okay to let some things, like busy people, wiz past you as you’re being productive. Don’t worry about the people running past you, you’ll see them again when they finally reach the finish line where you’ve been waiting for what seems like forever. 

Don’t Let Waiting be a Waste

Steve Keating 4 Comments

People around the world are waiting. We wait for meetings, we wait for appointments, we wait at airports, we wait for people who are late, we wait and we wait some more. 

 

Many people think “wait time” is wasted time. Well it’s only wasted if you allow it to be. There are a ton of productive things you can do when you’re waiting. That’s true no matter what you’re waiting for or how long you’re waiting. 

 

Most people waste waiting time because it’s “only” a few minutes. Well, a few minutes here and a few minutes there and pretty soon you’ve wasted more time than successful people can afford to waste. Let’s look at the numbers, these are accurate for those of us in the United States but they are representative for anyone. 

 

According to a Timex survey, Americans wait:

  • on average of 20 minutes a day for the bus or train
  • 32 minutes whenever they visit a doctor
  • 28 minutes in security lines whenever they travel
  • 21 minutes for a significant other to get ready to go out
  • 13 hours annually waiting on hold for a customer service
  • 38 hours each year waiting in traffic
  • those living in big cities wait in traffic more than 50 hours annually

People spend approximately 6 months of their lives waiting in line for things, it means like 3 days a year of lining up. The average person spends about 43 days on hold with automated customer service in a lifetime. Those who take the bus or train will wait about 27 days of their lives waiting around on the platform or at the bus stop.

 

And what about our Phones?

  • We spend 23 days a year on our phones
  • 90 minutes a day
  • 9 years of the average person’s life

By the way “Phone” means to call somebody but that is now the sixth most used feature on a smartphone.

 

I don’t know about you but I don’t want to waste hours and hours of every year waiting. So let’s see if we can make waiting time a little more useful. Here’s a few ideas on how we might do that. 

 

Do Nothing. Doing nothing is one of the things I’m best at. I’ll put my “doing nothing” skills up against anyone. Doing nothing is also one of my most productive activities. While doing nothing I’m thinking about all kinds of generally worthless stuff but mostly I’m in my own world, recharging my batteries so I’m more productive when my wait is over. It’s okay, better than okay actually, to do nothing from time to time. We need to shut down once in a while in order to have peak performance time during the day. If you never shut down it’s likely you also never have truly peak performance either. 

 

Call Someone. A whole bunch of the time we spend on our smartphones is unproductive time. You can change that by increasing the time you’re using your phone to call someone. Perhaps it’s someone you’ve been meaning to call for a long time. Maybe it’s a customer you’ve been putting off calling because your relationship is a bit strained. Maybe, just maybe it’s a call to someone you care about to tell them you’re thinking of them. (you might make their day and to me, that’s a very productive thing)

 

Read. The most successful people I know always have a good book with them for those unexpected waiting times. It might be a paper book or it might be on a Kindle but they have something to read to help them learn. If you’re a road warrior then this could make a world a difference for you. Check out audio books you can listen to in the car on on your phone when you find yourself “stuck” someplace you didn’t intend to be. 

 

Meet someone new. By definition if you’re in line there is someone either in front of you or behind you, likely both. That person may have an idea that could change your life, or better yet, you may have an idea that could change theirs. Get out of that success limiting comfort zone of yours and be that strange person who will talk to anyone. It’s uncommon to find people with enough confidence to talk to anyone anywhere but you will never have uncommon results by doing common things. 

 

Adjust your plan. You had a 10:00am doctors appointment and upon arriving a few minutes early you’re told the doctor is running a few minutes late. In “doctor speak” that likely means 30 minutes or even more. Use that precious time to adjust your plan for the day. Reprioritize what you’re going to accomplish with the rest of your day. Instead of stressing over what won’t get done decide what doesn’t NEED to be done and take a bit of stress out of your waiting time. The one problem that most people have with adjusting their plan during waiting time is that they didn’t have a plan to begin with. If you’re most people then do yourself a favor and make a plan before you leave home every day. Even if your day doesn’t go according to plan that planning time will be the most productive time of your day. 


“Waste not want not” is a very common saying. I prefer “wait not want not.” It’s far less common and far more productive.  

 

 

30 Seconds to Success

Steve Keating 6 Comments

I’ve known many a procrastinator through the years (myself included) but I’ve known few people who were procrastinators by choice. They were all mostly procrastinators by chance.

 

Most procrastinators have more to do than they know how. They almost get paralyzed trying to figure out where to begin and the result is often that they just don’t…begin that is. They just don’t begin. They don’t get much finished because they don’t get much started. 

 

This much is certain, you will never finish what you never begin. 

 

So the first step to overcoming procrastination is to simply begin. But the question remains; where to begin.

 

Here is one piece of advice I received years ago that has really helped me overcome my procrastination tendencies: If you have something to do, anything to do, and it takes 30 seconds or less to do it then do it now, RIGHT NOW.

 

Now the best procrastinators out there will tell you that you can’t get anything done in 30 seconds or less. They would be wrong about that. 

 

30 seconds is actually quite a long time. 

 

In 30 seconds you can make a prioritized task list of the things you must accomplish today in order to be productive. Then you’ll know exactly where to begin.

 

In 30 seconds you can answer an email. If you don’t believe that then time yourself when answering a few. You’ll find that most, the vast majority in fact, take less than 30 seconds. Most people read the same email several times before finally answering it. That’s called procrastination and it’s a waste of time.

 

In 30 seconds you can delete about 60 emails from last year that you never did get around to answering. 

 

You can respond to several text messages or send one to someone, like mom or dad, that you’ve been meaning to send for a while. 

 

In 30 seconds you can set a meaningful goal. 

 

In 30 seconds you can pay a bill online.

 

In 30 seconds you can say thank you to someone you’ve intended to thank for days.

 

In 30 seconds you could pay someone a sincere compliment. 

 

In 30 seconds you could make a decision that changes your entire life.

 

You can do a lot in 30 seconds if you choose to be productive instead of busy and overwhelmed. 

 

It should take you substantially less than 30 seconds to decide which one will lead you towards greater success.


The Difference Between Urgent and Important

Steve Keating 1 Comment

In my last post I discussed the fact that leaders understand the difference between need to do and nice to do activities.

Effective leaders also understand the huge difference between what’s merely urgent and what’s truly important. Those urgent things are frequently less productive, and often matter far less, than the important things. 

President Eisenhower said, “The urgent is seldom important and the important is seldom urgent.” That statement led Charles Hummel to publish a small booklet in the 1960’s entitled, The Tyranny of the Urgent. 

In it, he described the tension that exists between the urgent and important things in life and the fact that far too often, the urgent wins. Sometimes the urgent things are also important but very often they are not.

So what about you? Are you running around doing urgent things all day or are the things you do truly important? If you’re like most people, yes sadly most people get caught in the trap of urgency, you’re in such a rush to “get it done” that you don’t really stop to separate, or prioritize the urgent things from the important things. 

What’s more important, a conversation about school, life or their choice of friends with your kids or an empty email inbox? The emails may be urgent but the kids are important, for most of us, our kids are by far the most important aspect of our lives. Yet we stay at the office that extra hour to try and “get through a few more emails” while our kids, those incredibly, unbelievably, positively, absolutely important kids are waiting at home. 

If that happens to you then you are a victim of the tyranny of the urgent. 

If that happens to you then I’ll also bet you just use that always popular time excuse. You think that saying “I just don’t have the time” let’s you off the hook. You’re not responsible, it’s not your fault, it’s just “stuff” getting in the way of you doing what’s really important. 

Wrong! 

You’re not going to like hearing this but the fact is, you don’t suffer from a lack of time, you suffer from a lack of prioritization skills. Or, you just never slow down enough to truly prioritize. The challenge for many of us is that we just don’t often invest the time to consider what really matters to us, we just rush through life doing what’s put in front of us without considering what’s left behind.

I understand that you likely can’t get everything done that you would like to; that’s just a fact of life in the world in which most of us live. But that’s not an excuse for not prioritizing, it’s the very reason you should. 

At some point you’re just going to have to stop the madness, shut down the distractions and make yourself ignore the “urgent” stuff long enough to truly consider what’s important in your life. Just stop once in a while to determine if you’re running your life or if your life is running you. 

You may not be able to get it all done but you sure as heck can get the truly important stuff done, you just have to be aware of what’s really important in your life. 

 

What Not To Do

Steve Keating 9 Comments

Strategic thinking has as much to do with deciding what not to do as it does with deciding what to do. I’ve sat in literally hundreds of planning meetings where the discussion centered on what we should do to increase our success. I’ve seldom, if ever, heard a discussion on things we should not do. 

The reality is that what you don’t do can contribute as much to your success as what you choose to do. When we do not strategize about the “don’t do” activities we end of doing them without any consideration of the cost. 

Many of the costs are “opportunity costs;” when we are doing things we shouldn’t be doing we’re not doing things that we should. It’s at that point we use the always popular “time” excuse as in “we just don’t the time to do everything we planned to do.” 

Well, you might if you stopped doing the things you didn’t plan to do. 

Authentic leaders understand the difference between the “need to do” things and the “nice to do” things and they work hard at NOT doing the nice to do until the need to do things are complete. 

The real challenge is, and this is a big one for me, the “nice to do” things are usually easier and more fun to do than the “need to do.” Because the “nice” things are indeed nice we can fool ourselves into thinking we’ve accomplished something when in fact we’ve skipped over something we had planned to do.  

While doing the “nice” thing might even be productive in some way truly effective leaders know it probably wasn’t the most productive thing they could have done. 

If you want to improve your productivity, and your level of success then stop yourself every now and then and ask, “is this the most productive thing I could be doing at this very moment?” If you’re like me you will likely be shocked at how often your answer is NO! 

The answer to that question may not always tell you what to do but it will certainly help you understand what not to do.

 

Understanding Success – Part Five

Steve Keating 1 Comment

Successful people get it. They simply understand some things that less successful people seem to have a hard time grasping. The things they understand are the “it’s” of success. 

This is the fifth post of a who knows how long series on those “it’s.” They will be short posts, each just long enough to give you time to focus on one “it” of success until the next post arrives. I’m not certain just how long this series will go it it’s beginning to look like an eight post series.

Successful people have a bias for action, they seldom procrastinate. But they also understand that all action is not created equal. They know that being busy and doing lots of “stuff” does not necessarily mean that they are productive.

Successful people understand that being productive requires that you act with a purpose and with an end goal in mind.

It’s that “end goal” that will ultimately determine whether or not you were productive. The most successful people in the world have goals, well thought out, plan full, written goals. They also have an executable plan on how they will achieve them.  

They know that unwritten goals are really just dreams and while some dreams may indeed come true, “dreamers” have little control over their future. Goal setters on the other hand have substantial control over their lives and their future. They know what they want and they know that to get it they must have as many productive days as possible. 

Successful people understand that if they didn’t get closer to at least one of their goals at the end of each day then they may have been busy but they were not productive.

That being the case then it stands to reason that if you don’t have goals, true written goals, then you simply cannot be productive….no matter how busy you think you are.

Goals are your roadmap to the life you want. Well thought out goals give you direction and purpose. The goal itself becomes your motivator and helps you push on when “goal-less” individuals have long given up the pursuit of their dreams. Goals give YOU control of YOUR life. 

Decide what you want out of life then set your goals and develop your plan for how you WILL achieve them. The more specific you are the more likely you are to reach your goal so no generalizations are allowed. You need to know exactly what you want out of life or you’re probably going to settle for something less than you could have.

Focus on being productive and leave the busy work to the people in your rear view mirror.