Overcoming Mistakes the Easy Way

The fastest way to get past one mistake is to make another one. The reality is that the most successful people make more mistakes than less successful people. They make more mistakes because they try to succeed more often than other people.

I can’t remember all the mistakes I’ve made. But I do remember most of the lessons I’ve learned from them. Someone will ask me for advice and I’ll try to provide the best advice I can. When they ask me how I know something many times my answer is “I don’t know how I know, I just know.” What I do know is that the knowledge I shared likely came from a mistake I’ve made in the past. 

Early in my life one of my first mentors told me to forget my mistakes but to never let go of the lessons that came with them. He said if I made enough mistakes I’d be able to disassociate the mistake from the lesson. Apparently I’ve made more than enough mistakes. 

Early on most of my mistakes were pretty stupid mistakes. I could have avoided them if I had been more aware of the people around me. If I had paid more attention to their mistakes I could have learned from them instead of having to recreate the mistake myself. 

Today my mistakes are much more calculated. I’m not all that smart but I’m smart enough to know that I could be wrong about most anything. I try to prove I’m wrong about something before I’ll accept that I’m right. It’s not that I doubt my ability to be right, it’s more that I also don’t doubt my ability to be wrong. 

I get asked for advice often and I want to be absolutely sure that my advice is not based on a hunch or some biased opinion I may hold. 

It takes practice to forget the mistake and not the lesson that goes with it. First you have to realize that somewhere within every mistake there is a lesson. Don’t forget the mistake until you’ve learned the lesson. Once you have the lesson secure in your mind remembering the mistake serves no purpose, so let it go. 

When you remember the lesson and not the mistake that’s when the mistake has truly been overcome. When you practice this philosophy there are very few mistakes you can’t get past. 

Or, you can torment yourself over mistakes that happened long ago, even after most everyone else has likely forgotten them. The choice of forgetting is yours to make. 

Oh, one more thing. Sometimes you’ll make a mistake that requires forgiveness too. In those cases one of the most difficult people to get forgiveness from is yourself. It’s pretty tough to forget a mistake you can’t forgive yourself for. So try to keep in mind that you’re human and humans make mistakes. 

Even if other people can’t forgive you God already has. Follow His example and you’ll be just fine. 

When Mistakes With a Customer Happen

Mistakes happen… what matters most is what you do to correct the mistake. If you or your company does in fact make a mistake it could actually improve the relationship between you and your customer.

 

When you attempt to ignore mistakes, you lose the opportunity to maintain or rebuild a trust in your relationship. When that happens it doesn’t take long for the relationship to reach the breaking point. 

 

When a mistake does happen there are some steps you can take to lessen the negative impact.

 

The first thing you must do is acknowledge the fact that you or your company did indeed make a mistake. Owning up to it will show people your human side. It will bring the interaction to a more personal level. You should let your customers know that you are working on their behalf. That helps build trust. 

 

Be sincere when talking to your customer about the situation and assure them that you will take steps to make sure that it doesn’t happen again.

 

Just an aside here; don’t try faking sincerity, the only person you might fool is yourself and even that won’t last long. 

 

Second, you must put any conflicts aside. Move as quickly as possible to the actual issue which is fixing the mistake. You will never win an argument with a customer, or anyone else for that matter, so don’t make the situation worse by trying. 

 

Don’t let pride get the best of you, being defensive only makes a small problem bigger and it makes a big problem possibly too big to resolve.

 

Putting yourself in your customer’s shoes will help you better understand where your customer is coming from. It may help you realize that they, in all likelihood, also have someone to answer to within their own company. 

 

You know what they say about stuff running downhill….well when you make a mistake you put yourself at the bottom of the hill. Live with it. 

 

Mistakes happen but they don’t have to be the end of good customer relationships. It’s vital that you act to resolve the problems caused by the mistake. Not only do you stand to lose one customer but possibly all the people that customer may talk to as well.


Plus, and I believe this is most important, fixing your mistake and making things right for the customer is simply the only honorable thing to do.