How to Rebuild Trust

If you’re human and you’re reading this (if you’re not human and you’re reading this, please by any means possible let me know) then sooner or later you will do something that will cause someone to lose trust in you.

As has been said many times, trust takes a long time to build and only seconds to destroy.

But the destruction does not have to be permanent. If you’re willing to make the effort then over time you can rebuild the trust you once had. It’s not easy and it will take time but it can be done. Do not expect the other person, the one who’s trust you lost, to rebuild it. If you’re the trust breaker then you’re 100% responsible for rebuilding it too.

Rebuilding trust is a process. Here are some steps you can take to begin that process today.

Acknowledge the breach. Recognize and take responsibility for the actions or behaviors that led to the loss of trust. This demonstrates honesty and accountability. There can be no “but” in your acknowledgment. No “sorry but.” No, sorry if you’re offended “but” I didn’t mean it. By the way, if you really said something you didn’t mean that’s actually an indication that you’re so careless with your words or actions that you probably shouldn’t have been trusted in the first place. Think about that little tidbit a while.

Apologize sincerely. Offer a genuine apology, expressing remorse for any hurt or harm caused. Be specific about what you’re apologizing for and show empathy towards the other person’s feelings. And this should go without saying, but in case it needs to be said… if it’s not a sincere apology then don’t bother in the first place.

Communicate openly. Encourage open dialogue about the situation. Listen attentively to the other person’s concerns and feelings without becoming defensive. Be transparent about your intentions and actions moving forward. This is another step where there can be no “buts.” You offended someone, you may have even hurt them. When they tell you why they feel the way they feel don’t you dare respond with a “yes but.” That is a clear indication that you likely do not value their feelings.

Set boundaries. Establish clear boundaries and expectations to prevent similar issues from arising in the future. This could include agreeing on specific behaviors or actions that are off-limits. Once the boundaries are set do not cross them… no matter what.

Demonstrate consistency. Consistently follow through on your commitments and promises. Your actions should align with your words to build credibility and reliability. Rebuilding trust is not a part time process. You must honor 100% of your commitments, 100% of the time. Whether you feel like it or not.

Be patient. Rebuilding trust takes time, so be patient and understanding. Allow the other person space to process their feelings and gradually rebuild their trust in you. Remember, it’s wrecking trust that happens fast, rebuilding it will take longer than it took to build it in the first place.

Seek feedback. Regularly check in with the other person to see how they’re feeling about the progress of rebuilding trust. Be open to feedback and willing to make adjustments as needed. You may need to ask a few times to get an answer but the mere asking of the question can help rebuild trust.

Show genuine remorse. Continuously express genuine remorse for the hurt caused and demonstrate your commitment to making amends. Actions often speak louder than words, so be consistent in your efforts to rebuild trust.

Obviously it’s way better not to do or say things that cause someone to lose trust in you to begin with. But we’re human and sometimes we do things we wish we hadn’t. But whether you’re able to rebuild trust with someone or not, simply going through the process will make it less likely that you’ll make the same mistake again.

That’s called improvement and I call that a very good thing.

One-Time
Monthly
Yearly

Consider buying my next Diet Coke(s)
Yes, I know it’s not the healthiest beverage but I kind of sort of live on the stuff… and the stuff is getting as expensive as gold. 😋
I’d appreciate any support but seriously, support or not, I’ll continue to try and write a blog that gives back, informs and sometimes even entertains.

Make a monthly donation

Make a yearly donation

Choose an amount

$5.00
$15.00
$100.00
$5.00
$15.00
$100.00
$5.00
$15.00
$100.00

Or enter a custom amount

$

Your contribution is appreciated.

Your contribution is appreciated.

Your contribution is appreciated.

DonateDonate monthlyDonate yearly

Leading With Integrity

So let’s get this out of the way right up front. If you’re not leading with integrity then you’re simply not leading.

You’re not leading because leading requires that someone is following you. A true follower will have some level of commitment to their leader. People can be forced to comply with someone in a leadership position but they cannot be forced to commit.

In fact, they cannot commit. It is not possible for one human being to truly commit to another human being that they do not trust. Integrity is the foundation upon which trust is built. Where there is no integrity there can be no trust.

Having integrity is a choice. It’s a choice to do what you said you would do, even if you no longer feel like doing it. You may have never thought of it like this but you have an “Integrity Bank.” Every time you do exactly what you committed to do you’ll receive a small deposit into that Credibility Bank. When you fail to honor a commitment, any commitment, you suffer a substantial withdrawal from your Credibility Bank.

That may not seem fair but that’s the way it works. You don’t need to have too many withdrawals to reach a zero balance in your bank. That means zero credibility and that means zero committed followers.

Authentic Leaders know that their most valuable “currency” is their credibility. They know that without it that can not have a positive influence on those they hope to lead. So they honor their commitments. They follow through. They keep their word. They don’t say yes when they need to say no.

Their people know that they can trust their leader. Their people know that their leader is committed to them so they can commit to their leader.

Every committed relationship is built on a foundation of integrity. It’s the single most important foundation in any relationship. What Authentic Leaders understand that many lesser leaders don’t is this one irrefutable fact….you either have integrity 100% of the time or you do not have integrity.

Integrity is a full-time gig. It’s not something you do at work. It’s not something you do at home. It’s not something you do with people who matter to you. It’s just something you do because it’s who you are. It’s part of your DNA.

Or it’s not. The great thing is that it’s a part of your DNA that you get to control. The only question is, will you choose to control it.