Month March 2023

The Courage to Speak Up

Steve Keating 3 Comments

Very early in my sales career I worked for a company with an interesting philosophy on motivating salespeople. I hadn’t work there very long and I was the newest member of the sales team. We were behind the planned sales goal about halfway through the year. During a sales meeting the General Sales manager announced an “incentive” plan to help motivate the sales team to higher performance. The “incentive” would work like this: if after 30 days we were still behind plan one salesperson would be fired. If after 60 days we will still behind plan 2 sales people would be fired. And on it would go each month until we were either back on plan or there were no salespeople left to fire. 

It was never explained how it would be determined who was going to be fired but I figured I was a pretty strong candidate to get the first axe. 30 days flew by before we knew it. We were still well behind the plan. I came into work that morning expecting it to be a very short day. 

The sales team was gathered in the meeting room waiting, and waiting, for the management team to enter the room. Finally the General Sales Manager’s boss showed up. He announced that no one would be fired…except the General Sales Manager. 

That sure did lighten the mood in the room. 

But it didn’t change the fact that we were working for a somewhat tyrannical company. The big boss was no piece of cake to work for either. As we entered December the company announced a new compensation structure for the sales team. During the busy parts of the year the sales team would be paid a base plus commission. During the slow parts of the year the sales team would be paid only a commission. 

That would have been financial death to many of the salespeople on the team. So a meeting was arranged with Senior Management to discuss this plan. Somehow, to this day I do not understand how, I was elected to be the spokesperson for the sales team.

We met with the management team and they laid out their thinking on the change in the compensation structure. The head guy was very intimidating to most of the team but I was too stupid to realize I should be intimidated. So when the opportunity presented itself to speak up I laid out the concerns of the sales team. 

Senior Management said they had not considered our “cash flow” concerns and asked if we would prefer to stay with the status quo. There were literally shouts of yes and hell yes from the room. Senior Management kind of shrugged and said okay then, we’ll leave well enough alone. 

The next morning I was a hero to the sales team for having the courage to speak out against the big bosses ideas. Never for a moment did I consider that I was speaking “against” anyone. I was merely expressing, in as a professional manner as I could muster, our opinion that it would be very challenging for many of the sales team to pay their bills during the slow season. 

I wasn’t challenging a person, I was challenging the proposed process. I choose my words very very carefully so that it was clear that it was a process issue. Not an issue with the person proposing the process. 

It was a valuable lesson to me early in my career. When we stick to the facts it’s easier to find the courage to speak up. When we leave as much emotion as possible out of the conversation it becomes easier for the person we are speaking with to accept what we are saying. 

Many of the challenges we face in our lives can be traced back to poor or limited communication. When we speak in terms of the other person’s interests, with respect for their point of view, even the most difficult conversation becomes easier. 

Remember, the only way to get the best of an argument is not to argue. Choose your words so that no one involved in the conversation risks losing their self-esteem. 

It can require raw courage to approach tough conversations, especially with someone higher up within your organization. Sometimes you’ll need to forget they are higher up. Sometimes you’ll have to make certain you put your best communication skills to work. 

Either way, staying silent when something must be said will get you nowhere so speak up and you just might move up too.

Want more of LeadToday? I’m changing things up on my Twitter feed for subscribers. On March 2nd I began publishing two videos each week focusing on an element of Authentic Leadership. I’ll post these videos each Tuesday and Thursday morning. They will be about 10 minutes long so we can get into the topic in a more meaningful way. The investment for subscribers in still only $5 a month. That’s for at least 80 MINUTES of quality video content on leadership a month. 

If you’re interested in taking a look just head on over to my Twitter profile page. If you’re not a follower yet just hit the follow button. It will change to a subscribe button and once you hit that you’re on your way. You can cancel at any time you’ve decided you have nothing left to learn about leading the people who you count on for your success. 🙂

Here’s the link to my Twitter… https://twitter.com/leadtoday 

Why Do You Want to Lead?

Steve Keating 3 Comments

I was approached recently by someone asking if I would be their mentor. I already mentor a small handful of people and I take that responsibility very seriously. So I am selective about who I can invest my time with. 

First we need to “click.” If we can’t get along then neither of us will accomplish much. I also always approach mentoring with the knowledge that if the mentee isn’t willing to make changes in their life then I won’t be able to do anything to help them. Improvement and growth require a willingness to change. No one changes anything about themselves until they see a need. That’s one of the best things a mentor can do for someone, help them see a need to change something. 

So I asked the person who was looking for a mentor a few questions. I’d bet they are in their early 30’s. They have had a few jobs since college and each new job has come with the opportunity for advancement and increased pay. But in each case the opportunities have not been realized and the person thought a mentor could “give them an edge” when it comes to receiving a promotion. 

They said what they wanted was to earn a leadership position. I liked hearing the word “earn” because it told me they knew they would have to work for their new position. Then I asked why they wanted a leadership position and that’s when we went entirely off the rails. 

They said they had been taking orders for their entire career and they just figured it was about time they should be giving the orders. 

Where do I begin? Well, first off, “their entire career” was around 10 years. I’m not overly impressed with that. But I suppose when that’s a third of your life it seems like a long time. The bigger problem was of course the “giving orders” part. 

I asked several more questions. I determined that this person had worked for several bosses but had likely never actually worked with a leader. Their impression of leadership was someone in a position above them telling them what to do and when to do it. 

That’s a big problem. Most people in leadership positions lack any type of formal leadership training. So they “lead” the way they have been led. 

I asked one final question. I asked, “what are you willing to change about yourself in order to authentically lead the people you are responsible for?” Their answer is what ended our discussion. They said, “as a leader it’s not my job to change, my people need to change to suit me. That’s the kind of leader I want to be.”

I won’t be working with that person. I determined that they didn’t really want to learn. They had an rigid understanding of what leadership meant to them and they didn’t display much interest in Authentic Leadership. 

So for anyone interested in moving into a leadership position let me suggest that you first ask yourself “why do I want to lead.” There can be several good answers to that question but one of them must be “so I can help others learn, grow and succeed.” 

Authentic Leaders don’t aspire to a leadership position. They aspire to become a person worthy of leading others to their full potential. They don’t hope to hold a position that people will want to follow. They work to become someone that others will want to follow, whether they have a leadership position or not. 

If you’re interested in helping others grow then leading people will be very rewarding for you. If you’re only interested in giving orders then I would suggest a career as a short order cook. Then you can yell “order up” all day long and not offend a single person. 

Want more of LeadToday? I’m changing things up on my Twitter feed for subscribers. Beginning March 2nd I’ll be publishing two videos each week focusing on an element of Authentic Leadership. I’ll post these videos each Tuesday and Thursday morning. They will be about 10 minutes long so we can get into the topic in a more meaningful way. The investment for subscribers in still only $5 a month. That’s for at least 80 MINUTES of quality video content on leadership a month. 

If you’re interested in taking a look then head on over to my Twitter profile page. If you’re not a follower yet hit the follow button. It will change to a subscribe button and once you hit that you’re on your way. You can cancel at any time you’ve decided you have nothing left to learn about leading the people who you count on for your success. 🙂

Here’s the link to my Twitter… https://twitter.com/leadtoday