It’s About Time

I remember a former colleague telling me about a performance review she once had. She was working as an assistant manager at a nationally known restaurant chain. It was kind of an upscale chain and as an assistant manager you would have been pretty well paid.

 

The day of her performance review arrived and she anticipated receiving high marks because she was in fact an excellent assistant manager. Almost.

 

As she expected her review went well; her manager pointed out several key areas where she outperformed expectations. She was equally as great with the staff as she was with customers. She understood the business and executed against the company objectives extremely well. Her manager offered abundant praise for her skills, abilities, and overall performance. 

 

Then, right in front of her and with great fanfare he tore her review into small pieces and tossed it in the trash. She sat there in shock for a moment before asking what he was doing. He replied that he threw it away because it didn’t really matter, it didn’t matter because there was one major flaw that made her skills and abilities far less valuable to the organization.

 

She had a problem, apparently a major problem, with punctuality. She was always running late, sometimes a few minutes and sometimes longer, sometimes much longer. 

 

He told her that all the skills and ability in the world didn’t matter if she couldn’t be counted on to be at work to use them. As an assistant manager she was setting a terrible example for the people she was supposed to be leading. 

 

The legendary former coach of the Minnesota Vikings, Bud Grant, has always said that a player’s greatness was not only determined by what he did on the field, it was also determined by how often he was on the field. He makes the point that for a professional athlete durability is every bit as important as ability. 

 

No matter what profession you happen to be in you must know that skills don’t matter as much if your organization can’t count on you to be there when they need you. 

 

Punctuality matters. Your ability to be on time affects people’s perception of you as a professional. Calling from your cell phone to say “you’re running late” is not a substitute for being on time. 

 

Research shows that most people are terminated from jobs because of some sort of attitude problem. Chronic tardiness is not a time management problem, it isn’t a traffic problem, it isn’t a lack of sleep problem. It IS an attitude problem. Chronic tardiness projects either a “just don’t care” attitude or a “the rules don’t apply to me” attitude but either way it’s an attitude that you don’t want to be known for. 

 

If you can be a few minutes late everyday then you can also be a few minutes early everyday. 


You just have to decide that it’s about time to be more professional.

Who is Leading Who?

One of the main responsibilities of a leader is to fire their people! Not actually fire them but fire them up. 

 

Fire them up as in motivate them, challenge them, coach them, help them grow and help them succeed, again and again. If you’re in a leadership position and you’re not doing those things on a daily basis then you are simply not leading. 

 

If you’re in a leadership position and you’re not actually leading then you’re hurting the people you’re supposed to be helping. You’re also not helping the organization that has placed you into that leadership position and provided you with the opportunity to lead. 

 

Don’t make the mistake of assuming that your position makes you a leader. The only thing, the one and only thing that makes you a leader is leading. If you find yourself in a leadership position while lacking the skills required to truly lead then it is YOUR responsibility to seek out the help and training that you need to be a successful leader. 

 

Don’t wait for someone else to make you a leader, don’t expect the help you need to come to you. If you’re going to lead others then you must first lead yourself so lead yourself to the coaching you need to become a true leader.

 

If you’re following someone in a leadership position who lacks the skills to lead then you have three choices. 

 

You could just complain about it. You could point out their failings at every opportunity and become a drag on the entire organization. I’ve done that and it didn’t really work out well for anyone, especially me. 

 

You could, and should, attempt to lead up. By that I mean help fill the gaps of the person who is supposed to be leading you. You’ve no doubt already identified those gaps so try to use your own strengths to minimize the challenges those gaps cause within your company or organization. 

 

I’ll warn you that you may not get the recognition you deserve for leading up. Some people in your organization might even call you a suck up or worse. Even the person who is supposed to be leading you may be a bit leery about your motives but you’ll be doing the right thing. I can say with a high degree of certainty that doing the right thing will eventually pay off; it might take longer than you want but you can’t go wrong by doing right. 

 

The third option you have is to flee. Just leave, go find employment elsewhere. This is not as good an option as it may seem. While you left a problem behind you have no guarantee that you’re not just walking into another one. You also slow your own development by just leaving when the going gets a little tough. 

 

You may get lucky and join an organization that provides you with a true leader who works hard to develop and mentor you. If that’s the case then you’ve truly struck gold. The problem I have is with the luck part; I simply don’t like depending on luck for my success. 

 

I think most successful people would tell you that they made their success, they didn’t just luck into it. 

 

So I’ve written a bit here to leaders and the people who would follow them. I also want to say something to a third group. That would be the folks who put people who can’t lead into leadership positions. 

 

The truth is most organizations were able to “get away” with that for a long time. There used to be plenty of followers to go around and if an organization lost a few here and there they just plugged in some new people. 

 

Not anymore!

 

One of the key considerations an organization must make these days is who is leading who. If you have good young talent being led by a non-leader in a leadership position that good young talent will leave. That’s not a guess, that’s not a maybe, they will be gone, period. And they are getting harder to replace by the day. 

 

Whether you’re in Human Relations or another senior position within your organization, if you’re responsible for placing people into leadership positions then you better make sure you’re putting actual leaders into those positions. 

 

There is almost no bigger waste in business today than giving a bright, motivated potential superstar in your organization to a person in a leadership position who lacks the ability to help that bright, motivated individual achieve success.

 

There will always be some leaders who are better than others. You need to be certain that your best people are being led by your best leaders. That’s the reality of the business world in which we live today; no organization can afford to have their top people led by people who are not leaders.


You may want to consider dealing with it before it’s dealt with for you.