Are You a Manager or a Leader?

Not a single person reading this has ever successfully managed people. That’s because it can’t be done. Human beings resist being managed to the point of being impossible to manage. 

People insist on being led. If you think managing and leading are one and the same then you may be a manager but you’re most certainly not a leader. 

I’ve written about this before but since it’s been awhile here’s a refresher. 

Managing and leading are two different things. You manage things. Things like a budget, buildings, inventory, property and the like. If it’s an “it” you can manage it. If “it” is not capable of expressing emotion go ahead and manage away. 

But if you’re dealing with a flesh and blood person then attempting to manage them creates nearly every problem the typical manager complains about. 

Leadership is about people and only people. When you attempt to manage people you risk treating them like things…at least they feel that way. That highlights one critical difference between managing and leading. Things don’t “feel” but people always do. 

That makes leading far more challenging than managing. Dealing with our own emotions is tough enough, trying to make sense of other people’s emotions can be more than a little daunting. That’s likely why so many people in leadership positions don’t try. They try to manage their people instead.

Another reason that happens is that over 70% of the people in leadership positions have no formal leadership training. None. Zippo. Zero. They also have had no mentoring from a successful leader. They are put into a leadership position and then expected to fend for themselves. It’s almost as if people think leadership just happens.

Make no mistake about this absolute fact…leaders are not born, they are trained. The training can take on different forms but absent some type of training it is exceptionally rare for Authentic Leadership to emerge. 

That makes for a difficult leadership experience, for both the leader and those they try to lead. 

I wish I could tell you that every company that promotes someone to a leadership position also provides them with the training to succeed as a leader. Unfortunately very few actually do. So be aware that just as it is in much of life, if success as a leader is meant to be then it’s likely up to you to make it happen.

So find yourself a leadership development program to enroll in. Maybe even more important, find yourself a leadership mentor. Someone you trust and admire as a leader and ask them to show you how they do it. 

If you’ve chosen the right person will be thrilled to invest their time to share their insights with you. 

One last point. I don’t want anyone to think that I’m diminishing the importance of solid management within every organization. Poor management is in fact the cause of many business failures. If you’re a great manager then your impact on an organization can be substantial. You are vital to the success of any organization. 

It’s important to understand however that being a great manager does not make you a great leader anymore than being a great leader makes you a great manager. Some people are blessed with both skillsets. Many are not and it’s incumbent upon you to know the difference. 

People, Your Most Appreciable Asset

First I should acknowledge that I struggle with calling people an asset. I tend to think of assets as things. Most people think like me. When we think of our people as things it is all too possible that we deal with them that way too. 

This may sound beyond basic for a leader but all leaders MUST keep in mind at ALL TIMES that their people are not things, they are HUMAN BEINGS. Leaders who forget that most basic fact even for a moment risk demotivating their people to the point of losing them. 

Every, yes every, person begins their employment with an organization or business as a very valuable part of the team. Very valuable. More than anything else what will determine if that value depreciates or appreciates is the quality of the leadership the person is exposed to. 

If the leadership of the organization understands that one of their primary responsibilities is to develop their people then they are likely to lead them. That gives them a chance to increase their value. If they don’t understand that then they are likely to try to manage their people as a asset, or thing. The supposed “leader” will be responsible for a decrease in the value of the employee to the organization. 

It’s is important to note the words I have chosen to use here… The supposed “leader” will be responsible for a decrease in the value of the employee. No leader, no matter how poor a leader they are, can ever diminish the value of a person. They can however make them less effective as a contributing member of the organization. They can also make them feel less valuable as a person.

Authentic Leaders work hard to make certain every member of their organization feels valuable, both as a person and as an employee. 

They know that every single human being who works in their organization has a basic human need to feel worthwhile. To feel as if they matter. Many of the people projected to leave their current jobs in the next 12 months as part of “The Great Resignation” say they will do so precisely because they do not feel they matter to their current organizations. 

Authentic Leaders accept the fact that if they have disengaged and non contributing people in their organizations it’s on them as leaders. They find a way to help their people stay engaged and contributing.

If you’re in a leadership position you should be regularly checking yourself to make certain that you are constantly talking with each member of your team to ensure they understand that they matter. That they understand why they matter. That they understand where their role “fits” in the overall organization. You must be showing every member of the organization you lead that they are making a difference. 

Or, you must be willing to lose them. Or worse, you must be willing to have them stay in your organization while disengaged and contributing less value with every passing day. 

Your people are your most appreciable asset…IF you make the decision to lead them that way. 

What will you decide?

Staggering Leadership Statistics

I can’t find any statistics on this but I’d be willing to bet a few paychecks that the most used word in businesses across the world is leadership. Every organization talks about their leadership. The need for more leadership. The need for better leadership. Their investment in leadership training. And on and on it goes. 

But for 95% of organizations in the US it appears to be merely lip service. 83% of companies say it’s important to develop leaders at all levels of their organization. But only 5% of companies have implemented leadership training across all levels. 

69% of Millennials are concerned that their companies do not help them develop their leadership skills. 59% of those Millennials say they are looking for opportunities at companies that will. 

Only 11% of HR leaders feel their organization has a strong “bench” that can take over leadership roles as they open up. 

60% of people currently in leadership positions say they feel beat up and worn out at the end of the day. 44% of those say they plan to explore opportunities at other companies to advance their careers. 26% of those say they will leave their current companies in the next 6-12 months. For many of the people in these leadership positions that beat-up feeling comes from a lack of formal leadership training. They don’t realize that they are managing people people instead of leading them.

55% of CEOs say that developing the next generation of leaders for their organization is a top priority. That’s what the say but that’s not what they show. When a leader’s words do not match their actions their credibility quickly goes south. That creates an entire host of additional problems. 

Every survey and every bit of research in 2021 leads to the same conclusion. There is a vast shortage of Authentic Leadership in business (and government for that matter) today and the shortages are only going to get worse. 

The majority of people elevated to leadership positions have less than 10 hours of formal leadership training during their entire careers. Some studies say that’s true for over 80% of people in leadership positions. 

If you’re running any type of organization and you hope for it to survive in the future you must stop paying lip service to this issue. You need to begin developing the future leaders of your organization. It is also vital that you understand the distinct differences between management training and actual leadership training. 

You may think that you’re investing plenty in leadership development. But are you really? You can invest a bundle in management training. That however will do little to nothing to develop your leadership team. Management training pertains to running a organization. Leadership training pertains to growing the people within the organization. Leadership training and management training are not the same.

The difference is not mere semantics as some would have you believe. You manage things, you lead people. When you attempt to manage people they feel as if they are being treated like a thing, not a person. They do not feel appreciated. 

79% of people who have left a job in the last year stated that not feeling appreciated was their number one reason for leaving. 

Companies that actually invest in training to develop Authentic Leaders do not lose people. They experience very little turnover. They grow their people AND their business. 

Still think you’re doing a great job developing your future leaders? 

People Leadership

Leadership is about people and it’s only about people. No one can lead a company, they can only lead the people who make up the company. There are no “team leaders,” there are only leaders who lead the people on the team. 

Stuff, businesses, buildings and budgets need to be managed, people need to be led.

That’s why interpersonal skills are so critical for effective leadership. If you cannot relate to the people you’re leading then you won’t be leading them for long. Effective leaders know that communication is vital when attempting to relate to others. That’s why their efforts to improve their communication skills is never ending. 

Many people occupy leadership positions but it seems these days as if fewer and fewer of them actually attempt to truly lead. They issue edicts and write policies without so much as a thought of how it may impact the people they supposedly lead. 

Whether intentional or not the actions they take and the statements they make build barriers between them and the people they need to grow their organizations. 

Effective Authentic Leaders don’t merely occupy a leadership position, they actually lead. They build bridges between themselves and their people. They use their interpersonal skills to break through barriers. Once the barriers are down their excellent communication skills come into play. The seek first to understand the people they lead. They talk with them, not to them. They listen twice as much as they talk. They listen with more than their ears, they listen with their heart as well. 

Edicts and policies attempt to force the compliance of people. Interpersonal skills combined with thoughtful communication build the willing commitment of people. 

What amazes me most is how many people in leadership positions don’t even like the people they should be leading. They often refer to them with words and phrases meant to “put them in their place.” Poor leaders want the people who work for them to know that their “leader” is smarter than they will ever be. Poor leaders sentences are laced with I I I, as in I want, I will, I did this and on and on. 

Authentic Leaders not only like the people they lead, they care for them. Immensely. They refer to their people with words and phrases meant to build them up and help them see their full potential. Authentic Leaders want the people who work with them to believe they can accomplish anything, even one day surpassing the leader. Their sentences are full of words such as, we, ours, and us. You’ll seldom hear an “I” come out of their mouth. 

The next time you’re speaking with your team record what you say. Then listen to it with a critical ear. If your message is short on “we” “ours” and “us” then your people may perceive you as a person in a leadership position who doesn’t really lead…or care about them.

If that’s the case you’re costing your organization an opportunity to grow and you’re limiting the potential of the people you could be leading. You might be fine with that but if you’re not then you have work to do. 

That work will begin with a decision to change your thinking. You can reap the many rewards of actually leading people or you can suffer the unending consequences of treating your people like things. 

The choice, as always, is yours to make.

The Reward for Growing People

A good manager can grow a business. Most often they do it with very little help. That’s because the people who work for them are not exactly engaged with helping to grow the business. 

The most likely cause of that lack of engagement is the fact that they are managed rather than led. 

That limits how much and how fast even a great manager can grow their business. While they may have the compliance of those who work for them they do not have their commitment. It’s tough to grow anything with a bunch of merely compliant people. 

Managed people will always create problems for a business, for the customers of the business and especially for the manager. I’d say most of them don’t do it intentionally, it’s an offshoot of their lack of engagement. 

That’s why I tell managers that most of the “people problems” in their organization are caused by them, not the people who seem to be the problem. 

I can say that with a high degree of confidence because when those same people are exposed to Authentic Leadership they engage rather quickly. Sooner rather than later they commit to that leader. 

An Authentic Leader’s potential to grow a business is unlimited. It’s unlimited because they lead their people. They grow their people knowing full well that as their people grow those people will grow the business.

An Authentic Leader invests a portion of their time EVERYDAY to grow their people. They invest of part of themselves in their people and they celebrate the success of the individuals they lead…even over their own success. 

Authentic Leaders invest the time to know and understand their people. They know each person’s unique situation. They know their goals. They know their challenges. Most importantly they know how they can help them achieve their goals and overcome their challenges. 

Each day an Authentic Leader takes intentional action to SHOW their people that they care. They SHOW their people that they come first. They SHOW their people that they understand that every leader’s success is completely dependent upon the success of the people they lead.

Their people commit to the leader because of what the leader does for them. Authentic Leaders seldom deal with attitude issues. They don’t have the tardiness and absenteeism concerns that managers have. They have a much easier time recruiting new employees because the employees they already have do the recruiting for them.

All that because their people are led instead of managed. The rewards of growing people are many. One is knowing that as your people are growing your business you’re making a positive difference in their lives. 

As an Authentic Leader that difference is likely to outlast your time as their leader. That may be the biggest reward of all. 

Leaders in Name Only

I haven’t written about this topic in a while but it remains timely. Sadly, I’m afraid it will always be a timely topic because there will always be individuals who occupy positions of leadership with no clue as to what actual leadership looks like. 

They are managers who may or may not even be attempting to lead. So, before we go any further let me say loud and clear, with no doubt whatsoever, that managers and effective management are vital to any organization that hopes to grow or even survive in these times. 

However managers and management are vastly different than leaders and leadership. Both are essential for long-term success. The challenge for many managers and management teams is that they make the mistake of thinking that what they are doing is leading. It is often not. 

Sometimes, hopefully most of the time, good managers are good leaders and good leaders are good managers. Being effective at both requires that you understand the difference between the two. 

Managing and management is about a whole host of things. THINGS, as in inanimate objects and stuff. You manage things like property, inventory, buildings, plans, and budgets. If “it” can’t think for itself and is incapable of becoming emotional when you yell at it (a copier comes to mind) then you manage it. 

Leading and leadership is about people. Only people. All people. You lead people. You don’t even lead a company, organization, or team. You lead the people who make up that company, organization, or team. 

No, I’m not splitting hairs here. The difference in mindset between someone attempting to manage people and someone actually leading people is huge. Attempting to manage another human being as if they were an inanimate object is the cause of the vast majority of personnel problems within organizations. 

I’ve known very few managers who thought they were treating their people as inanimate objects. But how the manager feels they are treating their people is of little importance. How the people feel they are being treated will determine whether or not they have a chance to reach their full potential. If you’re not interested in helping people achieve their full potential that’s a sure sign you’re a leader in name only. 

Most people don’t read the owners manual that comes with the “stuff” they buy. That’s kinda how a manager attempts to lead people. “Seen one ya seen ‘em all” is a manager mindset. They manage all their buildings the same and they manage all their people the same too. 

Leaders read the owners manual for everyone of the people they lead. They know that every single person they lead is a unique individual with their own set of goals, objectives, hopes, dreams and yes, problems. 

They get to know their people because they care for them as people. They want them to succeed, they want them to grow. They know that their own success as a leader is completely dependent upon the success of their people. 

So while the manager may “spend time on” their people the leader “invests time with” their people. The difference in how people respond is like night and day. 

We could go on and on about the differences between managing and leader but I’ll spare you for now. Let me however leave you with a couple of questions to consider. First, do you understand, really understand the difference between the two? What would your people say if I asked them? 

The second question is key because when it comes to leading an Authentic Leader knows it is the followers who make the leader. If your people don’t see you as a leader then you have some work to do cause if you’re not leading they aren’t following. No matter what you tell yourself. 

How Important is Control to a Leader?

Many people in Leadership positions believe leading is about control. Especially controlling the people they are supposed to be leading. People in leadership positions who don’t actually lead are really struggling with this great corporate experiment happening around the world that is called “Working from Home.”

Because they don’t actually lead they have little influence over the actions and attitudes of the people they are supposed to be leading. They have so few leadership skills that rather than attempt to earn the commitment of their people they seek to force their compliance.

But compliance requires control and that’s much harder to come by in a work from home environment. That’s why “leaders in title” only have so many issues with their people not being in the office and directly under their thumb. They can’t wait for a return to “normal.”

But they will have to wait because working from home is the new normal. The pretend leaders who hope to order their people back into the office have one of two choices. The first is to grow into an Authentic Leader and actually lead. The second is to join the growing heap of failed “leaders in title” only who couldn’t let go of the need to control every aspect of their employees workday.

People will eventually return to the office, in some form. Likely they will spend at least as much time working from home as working in an office environment. There will never be a time when rush hours look like the rush hours of “the before times.” There will never again be a time when large companies pile a few hundred employees into a large conference room simply because they can. Things will never again be exactly as they were.

This work from home experiment has been going on long enough that real data exists regarding productivity concerns. Most people are either as productive or more productive than when working in the office. In many cases where productivity has suffered it has suffered due to the “leader in title.” They attempt to reach through the phone or computer to control their people as if they were still in the office.

The people who are actually led while working from home seem to do just fine.

There was a time when “work-life balance” was the goal. That goal is gone. The new goal is “work-life integration” where employees have choices about when they get their work done. “Work-life integration” means the employees can run an errand in the middle of the day. It means they don’t have to make up some cockamamie excuse about why they didn’t immediately answer the phone.

“Work-life balance” is full of controls. “Work-life integration” focuses on positive outcomes. It eliminates the need for many of the tradition controls.

Here’s the deal…Authentic Leaders already know they control far fewer things than they thought they would before they became leaders. They have also learned they don’t have to control anyone to earn their commitment.

Control is unnecessary for an Authentic Leader. They have influence into the attitude, activities, and outcomes of each member of their organization. If you’re in a leadership position and your struggling with the “work from home” thing then it’s very possible that you’re trying to control things…and people beyond your control.

Stop trying to control people and start building relationships with them. It’s those relationships, built on trust, that will allow you to influence your people to productivity heights that control freaks can only dream of.