How to Deal with People Who Seem to Lack Common Sense

I started writing this post when I was flat-out mad. I mean really, really mad. So mad that I completely forgot about the post I wrote a few weeks ago about losing your temper.

So I put the post aside until I settled down a bit. I hope that makes for a better post, but honestly, as I start writing again, the urge to strangle a certain someone is building again.

That certain someone is an individual who appears to lack even a shred of common sense. So here’s the deal: she shows up 7 damn hours late to a party. I guess she didn’t notice hardly anyone was still there. Apparently, she didn’t notice the tables of well-picked-over food either. Then, after annoyingly hanging around for another two hours, she didn’t get the many, many hints that it was long past time to leave. As for me, I just got madder with every passing minute, which she also seemed oblivious to.

That is the genesis of this post. With that information in hand, let’s get to it.

Interacting with someone who appears to lack common sense is, for many of us, frustrating, whether it’s a coworker, friend, or family member. Their decisions or actions might seem illogical, impractical, or downright baffling, leaving you wondering how to deal with the situation without losing your patience.

While it’s tempting to dismiss them or get irritated, there are actually constructive ways to handle these interactions with empathy and effectiveness. With my very recent experience in mind, here are some things I could have done to better manage the situation with a person who seemed to miss the mark on basic common sense.

Practice Patience and Empathy

Before jumping to conclusions, consider that what seems like a lack of common sense might stem from different perspectives, experiences, or knowledge gaps. Not everyone processes information the same way, and what’s obvious to you might not be obvious to them.

Pause and reflect: Take a deep breath before reacting. Remind yourself that their behavior isn’t necessarily intentional or malicious.

Put yourself in their shoes: They might be distracted, stressed, or unaware of certain social or practical cues. For example, someone who grew up in a different environment might not share the same “common” knowledge.

Ask questions: Instead of assuming they’re clueless, ask why they made a certain choice. This can reveal their thought process and help you understand their perspective. I still don’t know why this person was 7 hours late; I never asked; I was just mad they showed up when the party was basically over.

Empathy doesn’t mean excusing poor decisions, but it helps you approach the situation calmly and constructively.

Communicate Clearly and Directly

People who seem to lack common sense might benefit from straightforward communication. Avoid vague hints like I gave or assumptions about what they “should” know.

Be specific: If you’re explaining something, break it down into clear, simple steps. For example, instead of saying, “Just figure it out,” say, “Here’s what needs to happen: Step 1, do this; Step 2, do that.”

Use examples: Concrete examples can make abstract ideas easier to grasp. If you’re teaching someone how to manage a task, show them how it’s done rather than relying on verbal instructions alone.

Check for understanding: Ask them to repeat or summarize what you’ve explained to ensure they’re on the same page.

Clear communication reduces misunderstandings and helps bridge the gap between your expectations and their actions.

Set Realistic Expectations

Not everyone operates at the same level of practical reasoning, and expecting them to suddenly “get it” can lead to frustration. Adjust your expectations to match their abilities.

Accept their limitations: Just as you wouldn’t expect a beginner to excel at a complex skill, don’t expect someone with weaker problem-solving skills to instantly improve.

Focus on progress, not perfection: Celebrate small improvements in their decision-making or behavior. Positive reinforcement can encourage growth over time.

Know when to step back: If their lack of common sense creates ongoing issues, decide whether it’s worth your energy to address it or if you’re better off limiting your involvement.

By setting realistic expectations, you’ll reduce your own stress and create a more productive dynamic. I think if I had “considered the source” of my frustration, I’d have been less frustrated and a whole lot less mad.

Offer Guidance, Not Criticism

Pointing out someone’s mistakes in a harsh or condescending way can make them defensive, shutting down any chance for improvement. Instead, frame your advice as helpful guidance.

Use “I” statements: Instead of saying, “You never think things through,” try, “I’ve noticed that this approach might not be working. Can I suggest another way?”

Offer solutions: If they’re struggling with a task, provide a practical solution rather than dwelling on what they did wrong. For example, “I see you’re having trouble with this. Let’s try organizing it this way.”

Be encouraging: Acknowledge their efforts, even if the outcome isn’t ideal. A little encouragement can motivate them to keep trying.

Guidance fosters growth, while criticism can make someone feel attacked and less likely to change.

Know When to Set Boundaries

If someone’s lack of common sense consistently disrupts your life—whether it’s a coworker missing deadlines or a friend making reckless decisions—it’s okay to set boundaries.

Limit your exposure: If their behavior is draining, reduce how much time or energy you invest in the relationship. Politely decline tasks or interactions that aren’t essential.

Delegate or redirect: If you’re in a workplace, delegate tasks to others or involve a supervisor if their actions impact your work. For personal relationships, redirect them to resources or people better equipped to help.

Protect your peace: If their lack of common sense leads to chaos, prioritize your mental health. It’s okay to say, “I can’t help with this right now, but I’m happy to talk later.”

This was far from our first frustrating experience with this person, but my wife and I have already agreed it will definitely be our last. Our new boundaries have been set and are intended to ensure we won’t be overwhelmed by her actions again.

Model Common Sense

Sometimes, leading by example is the best way to influence someone’s behavior. Demonstrate practical decision-making in your own actions.

Show, don’t tell: If they struggle with time management, for instance, share how you organize your schedule or prioritize tasks.

Explain your reasoning: When making decisions, briefly explain your thought process. For example, “I’m doing it this way because it saves time and avoids mistakes.”

Be consistent: Consistently modeling logical, practical behavior can subtly encourage them to adopt similar habits over time.

Your actions can serve as a guide without you needing to explicitly correct them.

Recognize When It’s Not Your Responsibility

You can’t “fix” someone’s lack of common sense, and it’s not your job to do so. If their behavior doesn’t directly affect you, consider letting it go.

Focus on what you can control: You can’t change their thought process, but you can control how you respond and interact.

Let them learn from consequences: Sometimes, natural consequences (like showing up to an event after the food is gone) are the best teachers.

Recognizing the limits of your responsibility allows you to overlook some of the other people’s lack of awareness.

Final Thought

Dealing with people who seem to lack common sense requires a balance of patience, clear communication, and self-awareness. By approaching them with empathy, offering guidance, and setting boundaries, you can maintain positive interactions without letting frustration take over.

Remember that everyone has their strengths and weaknesses—what seems like a lack of common sense might just be a gap in experience or perspective.

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How to Read People

Reading people involves observing their behavior, body language, verbal cues, and emotions to understand their thoughts, feelings, and intentions. The greatest advantage to possessing the skill of reading people is that it immensely improves our ability to communicate with them.

Many people believe they possess this skill but many of those would be wrong. Most people typically overestimate their ability in this area. That causes miscommunication and oftentimes false assumptions.

Fortunately, reading people is a skill and that means we can become more effective with it through effort and practice. Here’s a bit of a primer to help you develop the skill of reading people more effectively.

Observe body language. Pay attention to gestures, facial expressions, posture, and eye movements. For example, crossed arms might indicate defensiveness or discomfort, while leaning forward could signal interest or engagement.

Listen actively. Focus not only on what someone says but also on how they say it. Tone of voice, speed of speech, and emphasis can convey underlying emotions and attitudes.

Notice patterns. Look for consistent behaviors or reactions across different situations. These patterns can reveal someone’s habitual responses and personality traits.

Consider context. Understand the context in which the person is communicating. Cultural norms, environment, and past experiences can influence behavior and communication style.

Pay attention to non-verbal cues. In addition to body language, consider other non-verbal cues such as breathing rate, sweating, and fidgeting. These signals can provide insights into someone’s emotional state.

Empathize. Try to put yourself in the other person’s shoes and imagine how they might be feeling or thinking. Empathy can help you better understand their perspective and motivations.

Ask open-ended questions. Encourage the person to share more about themselves and their experiences. Open-ended questions prompt deeper reflection and reveal more about their thoughts and feelings.

Trust your instincts. Intuition can be a powerful tool in reading people. If something feels off or inconsistent, don’t ignore it. Trust your gut instincts but also verify your observations through further interaction and communication.

Be mindful of biases. Be aware of your own biases and preconceptions, which can influence how you interpret someone’s behavior. Try to approach each interaction with an open mind and without judgment.

Seek clarification. If you’re unsure about someone’s intentions or emotions, don’t hesitate to ask for clarification. Direct communication can help resolve misunderstandings and deepen your understanding of the other person.

Reading people is not about making assumptions or jumping to conclusions. It is not a skill that should be used to manipulate people. It is about gathering information and understanding others more deeply. It’s a skill that requires practice, empathy, and open-mindedness.

It’s a skill that YOU can develop!

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How to Develop Empathy

The benefits of developing a deeper level of empathy are many. When you understand your own emotions you can better understand the emotions of others. When you understand the how and why of their emotions you can communicate much more effectively. You’ll make better decisions. Managing our emotions, and understanding why others may not be able to manage theirs, will lower our stress levels. We can think more logically.

Understanding the emotions of others helps us be less judgmental. That helps us build better, more meaningful relationships. The more empathetic you are the higher your Emotional Intelligence will be. You’ll be more willing to go beyond saying you care to actually showing you care.

Developing empathy involves understanding, sharing, and connecting with the feelings, thoughts, and experiences of yourself and others. It takes effort and intentionality but if you’re up for the rewarding challenge here are some steps you can take to cultivate empathy.

Active Listening. Practice active listening when someone is speaking to you. Give them your full attention. Keep eye contact. Focus on understanding their perspective. Don’t interrupt or think about your response.

Put Yourself in Their Shoes. Try to imagine yourself in the other person’s situation. Consider how you would feel and react if you were experiencing what they are going through. This helps you gain perspective and understand their emotions better.

Ask Open-Ended Questions. Encourage others to share their thoughts and feelings by asking open-ended questions. This allows for deeper conversations and helps you understand their experiences more fully.

Practice Non-Judgment. Avoid making assumptions or judgments about others based on their experiences or emotions. Instead, strive to understand the reasons behind their feelings and behaviors without imposing your own biases.

Be Mindful of Body Language. Pay attention to nonverbal cues such as facial expressions, tone of voice, and body language. These can provide valuable insights into how someone is feeling, even when they don’t explicitly express it.

Validate Emotions. Acknowledge and validate the emotions of others, even if you don’t necessarily agree with their perspective. Let them know that you understand how they feel and that their emotions are valid.

Practice Empathetic Communication. Use empathetic language and expressions to show that you are listening and understanding. Phrases like “I understand how you feel” or “That must be really difficult for you” demonstrate empathy and support.

Cultivate Curiosity. Take an interest in learning about different perspectives and experiences. Talk to people from diverse backgrounds and cultures. This will broaden your understanding of the world and grow your empathy.

Reflect on Your Own Experiences. Think about times when you have felt similar emotions or faced similar challenges. Reflecting on your own experiences can help you relate to others on a deeper level and foster empathy.

Practice Self-Compassion. Finally, don’t forget to extend empathy to yourself. Be kind and understanding to yourself. Do this, especially when you make mistakes or face difficulties. By practicing self-compassion, you can become more empathetic towards others as well.

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The Danger of a Defensive Mind

But.

That single word has prevented more learning than all other words. Whatever language you speak as your primary language there is a word comparable to “but” and that word is just as destructive.

But is a defensive word. When you’re in a conversation with someone and your response begins with but, or any form of but like “however” then you have likely not actually been listening to the other person. You’re only waiting for your chance to respond.

“But” indicates a defensiveness to your reply. And that’s almost never good.

Because a defensive mind is closed to possibilities.

Many people in leadership positions fail for the simple reason that they have a defensive mind. They somehow came to the conclusion that they can’t be wrong because they are at the top of the org chart or because they head up their department.

As a young engineer in my twenties I was already considered one of the brightest minds in the new field of Electronic Currency Validation. Some even said I was the best.

I made a terrible mistake when I decided to listen to those who said I was the best. Since I knew more than anyone else I had nothing to learn from anyone. That meant that when someone came up with a new idea that I hadn’t already thought of they must be wrong.

The company I worked for created a new position called “Sales Engineer.” They decided that I should do it because I could explain new and challenging technology better than most.

The “sales” part was very humbling at the beginning because people didn’t respond with the clarity of a microchip or voltage regulator. I learned very quickly that no matter how much I knew that I could be wrong about anything at anytime.

I learned I had a defensive mind and I was using it to prove I knew more than other people. Of course, I thought that required me to prove them wrong in which I took great delight.

Unfortunately it prevented me from learning essential sales and leadership skills like empathy. I mean, why try to see anything from the other person’s point of view when they are so completely wrong.

Fortunately for me along came this woman named Vicki who til this very day is willing to point out to me exactly why and where I’m wrong. Which it turns out is pretty often. 🥴

What about you? How many of your responses in a conversation begin with a “yes but?” If even a few of your responses have a “but” near the front of them I can almost guarantee that you’re listening with a defensive mind rather than an open one.

And defensive minds have a much smaller opportunity to learn.

So before you even begin a conversation with someone set a goal to learn something new from it. This is critically important in conversations with customers or the people you lead.

I’ve grown comfortable with being wrong. It’s actually developed into one of my greatest strengths. Even though I’m comfortable being wrong I hate it. The good thing is that it forces me to learn so I’m not wrong about the same thing again and again. Sometimes, I’m even able to compassionately show someone I was right after all.

That’s far easier to do with an open mind than it is with a defensive mind.

I can’t think of a single good thing that comes from being defensive. It lulls you into thinking you know more than you do. It prevents you from learning. It stops empathy in its tracks.

There is nothing wrong with listening to different thoughts and opinions. There is nothing bad about discovering you may be wrong.

I have seen a hundred times over that there are people who don’t know as much as me but are still smarter than me. And thank heavens for them because they are my only hope of learning new things.

The Most Important Characteristic of Leadership

I have long held that the most vital characteristic of leadership is integrity. Other’s including some who I greatly respect would say the most important characteristic of leadership is good judgment. 

 

I have a hard time admitting I could be wrong about this. It does seem though that lots of people are willing to sacrifice integrity for what they think is judgment that more closely resembles their own. 

 

But it is beginning to appear that those who believe judgment to be the most crucial leadership characteristic may be mistaken as well. That’s because empathy seems to be increasing in importance. 

 

There are currently 462 million variations of the definition of leadership on Google. No matter which one you prefer they all have something to do with people. The definitions say something about motivating, encouraging, teaching, challenging, or building people. They talk about caring and making a difference in the lives of the people you lead. 

 

Every definition of leadership indicates that empathy is a critical characteristic. Perhaps even THE critical characteristic for successful leadership. 

 

There is a great line near the beginning of the all time classic Christmas movie “It’s a Wonderful Life.” It’s the scene where Clarence the Angel is getting his instructions from Joseph. Clarence is in a hurry to get to earth. He wants to earn his wings by helping George Bailey who is played by the great Jimmy Stewart. But Joseph tells Clarence to stop long enough to learn something about George’s life. Joseph says that if he is going to help George he needs to know something about him.

 

So it is with leadership. 

 

If you’re going to lead others, motivate and coach them, challenge them and make a difference for them then you’re going to have to know something about them. You’re also going to need to be able to see their life from their point of view. 

 

That’s empathy!

 

Empathy grows in importance as technology continues to push the human element out of relationships. If you lose sight of the humanness of the people you’re supposed to lead then you lose the ability to actually lead them at all. 

 

So what is the most important characteristic of leadership? Here’s the real answer… if you lack integrity then you lack the ability to lead. Without integrity people will not trust you and if they can’t trust you they simply will NOT follow you. 

 

If you have integrity but lack sound judgment then you will be an honest failure but a failure as a leader all the same. If you have no empathy for the people you lead then you’ll likely find that even with integrity and excellent judgment there will be no one following you. People will know that while you may care about them, as you would any “asset” in your organization, you don’t actually care for them. 


I suppose what I’m discovering late in my own leadership journey is that it doesn’t really matter which leadership characteristic is most important. If you struggle with even one of them you’ll have significant challenges when attempting to lead.