Are You Committed or Compliant?

The difference between a committed person and a compliant person is like the difference between night and day. It’s huge!

 

A committed person carries an attitude that helps them drive towards their goals. A committed individual acts with purpose for a purpose. Not only do they have goals they also have a plan to achieve them. Their commitment to themselves, the people they care about and to their organization or business shows in everything they do. 

 

Committed people look different. They act different. They speak differently than most people and they tend to brighten every room they enter. 

 

Compliant people are easy to spot too. They are doing what they are supposed to do and not much more. They live in the zone of “same ‘ol, same ‘ol”. They may think they have goals but often those goals only deal with “getting through the day” or “doing what I have to do to keep the boss happy.” 

 

You know how when you’re at the grocery store and there are two check out lines to chose from. You pick one and after a few minutes you realize you picked wrong. The other line is flying and your line is barely moving. The other line likely has a committed cashier and your cashier is the compliant one. They are doing the same job, they are just doing it with very different attitudes. 

 

Think about how unhappy you are when you’re dealing with a compliant person. Then think about which cashier most closely resembles you and your attitude. 

 

Your level of commitment is directly related to your attitude. Your attitude cannot be left to chance, it must be made by choice. Failing to consciously choose a positive attitude results in the unconscious choice of a negative one. 

 

There are no neutral attitudes. If your attitude isn’t positive then it is negative. There is too much negativity around everyone to assume that positivity just happens. It does not, you MUST choose it and then work to keep it. 

 

Being that slow cashier is the likely result of failing to chose. The best news is that no one, no circumstance, no traffic, no weather report, no nothing nothing nothing, can rob you of that choice. 


So… what are you choosing today?

Where Success Comes From

Success comes from commitment. 100% commitment. 

Yoda said it best, there is no try, there is do or do not but there is no try. Committed people don’t try, they do. When they fail they take stock of the causes of the failure, learn what they can, make a new, better plan and try again. 

I’ve often heard that relationships are a 50-50 deal. If you do your part and the other person does their part then it should all work out. That might sound good but when was the last time anything worked out when someone give it a 50% effort. 50% effort doesn’t get it done, it doesn’t get anything done.

Successful relationships require a 100-100 commitment. When both sides of a relationship are 100% committed to it’s success then you have a real chance at success.

It’s like that in every part of life, business, sports, achieving goals, your own health, whatever the case may be anything less than a 100% commitment makes you vulnerable to failure. 

Success comes from commitment, a commitment to do. The best of intentions and the best thought out plans mean nothing without a commitment to take action.

Commitment is not easy so don’t be afraid to ask for help to stay committed. Find someone who cares enough about you to hold you accountable for those things you’ve committed to do… or not to do. Ask them to help you stay on course. This is where a coach or mentor can really help. 

Share your commitments broadly, let lots people know about your commitments. Yes, that adds pressure but the pressure of accountability is one of the keys to success in any area of your life.

One of my favorite analogies for commitment is the breakfast analogy…. If you had bacon and eggs for breakfast this morning than two creatures made that possible. A chicken was interested in your breakfast but a pig was committed to it.

People interested in something are often deterred, people committed to something seldom are. 

Are you merely interested in your success or are you committed to it? 

Compliance is not Commitment

No one has every done anything that they didn’t want to do!

Almost everyone would disagree with that statement and everyone who disagrees would be wrong. Almost everyone would say they have been made to do something they didn’t want to do. It could have been by their parents, their boss, maybe a spouse (I hope not a spouse) maybe a friend or co-worker. But the fact is they didn’t really make you do something that you didn’t want to do. 

They found a way to make you want to do it.

They provided you with a choice. Either do this or something bad will happen to you. They made the “something bad” worse than the thing you would have preferred not to do. You considered your options and decided to do the thing you would have preferred not to instead of receiving the “something bad” as an alternative. 

You wouldn’t have normally “wanted” to do the thing you did but it was better than the “something bad” that was the alternative. 

That’s how compliance works. 

Limited leaders think that forcing their people to comply by using the “something bad” alternative makes them a leader. They are dead wrong!

Compliance can appear to work in the short term and it kind of does. A limited leader can have some short-term success by forcing a reasonable level of performance out of their people. But from the very beginning a compliance based leader erodes the trust and morale of their people. Compliance based leaders will always, always have “people issues” because people just aren’t made to be compliant. 

The people issues will look like attitude problems, attendance or tardiness problems, productivity problems, and general engagement issues.

When I see those issues and problems happen with more than a small percentage of an organization’s people it is unlikely that the organization has hired a bunch of malcontents, it is far more likely they are trying to force a bunch of good people to comply.

That’s a leadership issue. 

Authentic Servant Leaders do not need the compliance of their people because they have earned their commitment.  

Authentic Servant Leaders understand that earning the commitment of their people is a whole lot of work but they also understand that the payback can be huge. Most of their “people issues” disappear. While compliant people will eventually, kind of, sort of, get the job done a committed person will get the job done better and faster. The enthusiasm of committed people extends beyond an organization’s walls, infecting customers and other stakeholders with a sense of being part of something worthwhile. 

Committed people will outperform compliant people in virtually every way and in virtually every circumstance. 

If you’re going to excel as a leader you must absolutely understand that compliance is not the same as commitment. If you’re struggling with consistent people issues it is very likely that you are trying to lead by compliance. That just doesn’t work long-term, it never has and I find it hard to believe that it ever will.

So you’ll need to change your leadership style to earn the commitment of your people. Remember, you’re the LEADER, if you aren’t committed to change first then don’t expect any changes from your people.

Controlling Leadership

One of the biggest leadership myths around is the myth about leadership control. If you buy into the control myth then you likely believe that once you have a position of leadership you will also have substantially more control over people, things, and circumstances than you did before.

You might have a little more but not much and not often.

I see new leaders all the time trying to over control people and situations and it’s almost always a mistake. New leaders try to get their people to think like them, to act like them and to do most everything just like them. They try to exercise their “authority” over their people and they end up with compliant people but not committed ones. 

New leaders (okay, there are a lot of experienced leaders who think this too) believe their people have to do what they are told in the way that they were told to do it. (by the way, they don’t, they merely have to pretend to) They never even try to get their people committed because they are so fascinated with their newfound ability to make people comply. 

They frequently mistake compliance for control. So new leaders tend to make their plans believing that they control much more than they actually do. 

German military strategist Helmuth von Moltke said “No battle plan survives contact with the enemy.”

I might add that no business plan survives contact with the competition and no personal plan survives contact with other people.

When your plan meets the real world, the real world wins. Very little goes totally as planned. Errors pile up. Mistaken suppositions come back to bite you. The most brilliant plan loses touch with reality. Because complete leadership control is a myth.

The only thing that a leader can truly control is how they react to the uncontrollable. 

When the uncontrollable and unforeseen events happen do you as a leader calm the storm or add to the turbulence? Do you provide hope to the hopeless or are you hopelessly negative? Are you the model of flexibility and perseverance or do you dither in the comfort of your office?

Are you an Authentic Leader or just someone with a fancy title and position? 

If you’re an Authentic Leader then stop trying to boss your way to compliance and start showing that you trust, understand, and care about your people enough to earn their commitment. If you’re an Authentic Leader then stop trying to control your people and start encouraging and influencing them to commit. 

Controlled people get the job done…barely. Committed people get the job done well, quickly, and completely. People resist control and respond to leadership. 

Authentic Leaders don’t buy into the control myth!

Compliance or Commitment?

One of the biggest differences between someone who tries to manage people and someone who truly leads people is this: a manager may have the compliance of their people but a true leader has their commitment. 

If you don’t think that’s a huge difference then answer this. Which employees do you think serve an organization better, compliant employees or committed employees? Which would you rather work with, somebody who only does what they are told because they “have to” or someone who does whatever needs to be done because they “want to?” 

Pretty much any boss or manager can force their people to comply. They simply make the consequences of not complying worse than what they are asking their people to comply with. 

Having the compliance of your people isn’t the worst thing in the world but compliant people rarely perform up to the standards required to grow a business. They create a tension in an organization that leads to under-performance on many levels. 

Compliant people need constant direction and follow-up. Compliant people do only what they are told and seldom provide more than the minimum effort required to complete a task. Compliant people believe that “good enough” is indeed good enough.

It requires leadership to gain the commitment of people. Authentic Servant Leaders know that they must earn the right to lead. They know it is earned by demonstrating sincere caring for those individuals who they would lead. If your people don’t believe that you care about them they will find it nearly impossible to commit to you as a leader. 

Commit to you as a leader….do you understand that part? People don’t commit to positions or titles, they don’t commit to companies or organizations and they don’t commit to jobs. People commit to people and if you want them to commit to you as a leader then you must frequently SHOW that you care about them as a person. 

Caring as a leader is NOT a weakness, it is in fact a tremendous strength. It is a strength required for Authentic Servant Leadership. 

Once your people know you care then they can commit. Once committed they immediately outperform the merely compliant members of an organization. They consistently go the extra mile, they find solutions rather than just looking for problems. Committed people know that “good enough” never really is good enough so they strive for excellence in all that they do. 

Simply put, compliant people are a business expense, committed people are an asset. Which one does your business or organization need more of in order to grow and prosper?

I thought so… 

 

Do This to Succeed!

Successful people don’t commit to do more than they know they can do. They manage the events of their day with an eye towards always doing what they say they will do.

They don’t over-promise and under-deliver. In fact, just the opposite is true; they either do exactly what they say they will or they do just a bit more.

It is no coincidence that the most successful people also make the best use of their time. They are incessant planners and plan for everything, they even have a plan to manage the unplanned. They leave an opening in their calendar from time to time because their experience has taught them to expect the unexpected.

Less experienced, and less successful people tend to think that filling every opening in their calendar will somehow push them towards success. What it actually pushes most people towards is failure and disappointment when they realize they will not accomplish everything they had hoped. Less successful people focus so much energy on being busy that the lose sight of how to be productive.

What the most successful people will tell you is that hope is not a plan. They don’t schedule things into their day “hoping” to get them done. They schedule things into their day that their plan tells them they can accomplish.

When you over-commit you set yourself up to disappoint, yourself for sure and maybe someone else as well. Never say you will and then hope you’ll find a way. Instead find a way and then commit with certainty.

One trait almost all successful people have in common is that once they commit then they are totally committed. There is no hoping required because they know they will complete the task, on time and as promised.

If you commit to doing more than you can you often end up doing less than you should. That happens when you’re so over-committed that you don’t know where to begin. Successful people do more, often much more because they seldom waste time worrying how “they will get it all done.”

Here’s the bottom line, less successful people promise, usually with the very best of intentions and often fall short. The most successful people commit and they don’t need the best of intentions because they have a plan.

If success is really what you want then never commit to something that you aren’t truly committed to do.

Are you Committed?

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It’s an interesting issue, the whole Commitment vs. Compliance thing.

Which are you, committed or compliant? Commitment is a big deal, it separates less successful people from the very successful ones. Commitment is an attitude that helps you drive toward your purpose.

Of course it’s kind of hard to be committed when you don’t know your purpose, so step one to becoming more committed is to discover your purpose, that “thing” which will inspire passion into your everyday actions.

Commitment isn’t really about you—it’s about the purpose. It’s about making things better, consistently and always moving forward. True commitment will not allow us to merely “get by” – commitment means we must do more, much more. Doing only what we’re supposed to do is simply compliance.

Compliance is dull…incredibly dull. It’s right in the zone of “same ‘ol, same ‘ol”. It’s a lot like a cost of living salary increase or setting goals that deliver “only what’s expected.”

At the end of each day look back for a moment and ask yourself if your actions indicate you are compliant or committed. Don’t go through the motions just so you can say you were busy, committed people could care less about “busy” they care about “productive.”

Remember that nothing truly great ever comes out of compliance…nothing, but commitment almost always makes a difference.

Make only a living or make a living and a difference….you decide!