The Art of Leadership

There is well documented science behind the management of things. You input a set of “ingredients,” follow a known and specific plan and presto, you almost always get the output you were looking for. 

 

It’s not that way with leadership. Managing is about things. Leadership is about people. When you manage a budget you input the numbers with a high degree of certainty that 2 plus 2 will equal 4. (Yes, I understand this may not be true if you work in government) When you lead people you can put 2 people in the same room, give them identical directions on preforming the identical task and get 2 drastically different results. 

 

A stoplight at an intersection demonstrates the difference between managing and leading. The red and green lights mean the same thing to everyone. You stop on red and go on green. 

 

The yellow lights however can mean very different, even opposite things. 

 

To some people yellow lights mean slow down. To other people the yellow light means go real fast. But that depends too. If you’re not in a hurry it may mean slow down but if you are in a hurry it might mean go real fast. 

 

The red and green lights are pretty straightforward, kind of like managing. The yellow lights have lots of variables and even those variables can change depending on the circumstances. That’s a lot like leading. 

 

Authentic Leaders know that while people can have similarities no two people are identical. They develop their people by using those diverse skills, varied knowledge and different experiences to mold a productive team. 

 

They rally those individuals to mutually agreed upon goals and objectives. Authentic Leaders encourage robust discussions to reach high-quality and correct decisions. While working as a team they establish both group and individual accountability. They learn from their successes and learn even more from their failures. Instead of assigning blame they look for solutions. 

 

Developing people is the true art in leadership. 

 

Authentic Leaders invest a significant part of each day practicing that art. They know that their success is completely dependent on the success of their people. They understand that while quarterly profits and short-term metrics are important the development of their people is the only way to truly sustainable success. 

 

They inspire their people to do great things, often things their people never thought possible. Authentic Leaders work tirelessly to help their people stay highly motivated. They motivate them with a combination of rewards and sincere recognition. 

 

People are the priority for Authentic Leaders. They understand that all the growth and success of any organization comes from the efforts of the people who make up the organization. Their words, actions, values, vision, and ethics all reflect that understanding. 


So….do you understand?


What Motivates Your People?

I will often ask that question of people in leadership positions. Authentic Leaders have an answer. Other leaders have a response. 

 

The main difference between an answer and a response is the answer is based on what someone knows and a response is based on what they think.

 

Authentic Leaders know what motivates their people because they have asked them. Other leaders assume they know or they figure what motivates them will also motivate everyone else. 

 

Assuming they know what motivates another person is an all too common mistake of ineffective leaders. Every person is unique. They have different life experiences that shape their beliefs, their likes, their dislikes and their motivations. To assume otherwise is a fool’s errand. 

 

Authentic Leaders invest the required time to understand the unique motivators for each of their people. Sometimes that means helping their people discover what motivates them because oftentimes people don’t stop to consider this important question on their own. 

 

Authentic Leaders know that everyone is naturally motivated. Some people lose their motivation along life’s way and need to be reminded and refreshed. Some people just need help maintaining their motivation. 

 

Whatever circumstances your people find themselves in, one of your key responsibilities as a leader is to help them maintain or restore their motivation. 

 

There are leadership development programs that discuss “clues” to finding what motivates your people. There are leadership developments programs that offer tools like the DISC Test to help determine a person’s motivations. 

 

I’m not a big fan of any of that. I’m a fan of a leader talking with their people on a regular basis to truly get to know them. I believe Authentic Leadership requires that level of personal leading take place…frequently. 

 

If you want to know what motivates your people and how you can help them stay motivated to reach their goals and excel in their job and in life then ASK. The question will surprise people who have never been led by an Authentic Leader. Ask anyway!

 

Ask and then demonstrate another leadership characteristic they may not be used to…LISTEN to their answer. 

 

Disengaged employees can suck the life out of any organization. Unmotivated employees quickly become disengaged. When you lead your people to what keeps them motivated you give them and your organization a chance at lasting success.


Do YOU know what motivates YOUR people?

Do You Have the Time to Lead?

I consistently hear leaders, or perhaps I should say people in leadership positions, say that they cannot afford the time required to mentor, coach and develop their people. They are too “busy” doing other things. 

 

These types of leaders frequently say that their people are their organization’s greatest asset. Watch them for a week however and you would see almost no evidence to backup that statement.

 

Leaders who believe they cannot afford the time to develop their people miss the fact that the primary responsibility of leadership is building people. 

 

Leaders don’t lead companies, they lead the people who make up the company. Leaders don’t lead budgets, they lead the people who manage the budget. Leaders don’t lead plans, they lead the people who follow the plans. 

 

Everything in an organization or business is managed except for the people. The people within an organization or business are responsible for every bit of that organization’s success. Those people need leadership. 

 

Authentic leaders understand that they manage things and lead people. They know that the difference between leadership and management is far more than semantics. They realize that people who feel managed will be significantly less engaged. The morale of people who feel managed will be lower then the morale of people who are led. The growth of people who are led is much greater than that of people who feel managed. In fact, people who are managed have virtually no real growth opportunities. 

 

If you’re in a leadership position and you are not investing a significant portion of your time to coach, mentor and develop the people you lead then you are missing the boat on leadership. 

 

Developing your people is not a question of having the time. It is a question of priorities. If you’ve been telling yourself that you don’t have the time to lead then perhaps your priorities are a bit off. 

 

Make developing your people the priority it needs to be and your leadership will have no end. Fail to develop your people and your leadership will have no beginning. 


The choice is yours to make. Will you choose to Lead Today?


The Ethics of Leadership

Here is one irrefutable fact about leadership: an organization and the bulk of the people who work in it will seldom be more ethical than the organization’s leadership. 

 

When key leaders in an organization demonstrate less than ethical behavior it gives permission for the entire organization to behave the same way. (Think Wells Fargo for a current example) 

 

Truly ethical leaders know that ethics are not a part time kind of thing. They don’t talk about business ethics or personal ethics, they simply talk and demonstrate ethics at all times. They know that you either are ethical all the time or you are not ethical. There is no in between.

 

Ethical leaders always do what’s right. There may be some dispute about exactly what “right” is but they do what they believe is right. They do it regardless of the consequences. They don’t seek popularity, they practice ethics.

 

Ethical leaders show respect for their people. They listen to them, truly listen without prejudging what they might say. They value differing points of view and when they must overrule or choose an opposing viewpoint they do so with respect and compassion. 

 

Ethical leaders know that they primarily lead by example whether they intend to or not. They understand that their people will do what the leader does far faster than they will do what the leader says. They set an ethical example in everything they do and hold high expectations that everyone in their organization will do the same.

 

Ethical leaders do not accept unethical behavior from anyone in their organization. They don’t overlook violations in an attempt to avoid confrontations. They are consistent when applying policies even when it’s inconvenient for them. 

 

Ethical leaders hold themselves accountable. They allow everyone in their organization to hold them accountable as well. They are transparent and open with their actions and in their communications. Their actions match their words…always. 


The term “ethical leader” is actually redundant. The fact is, if you’re not ethical then you may hold a position of leadership but you most certainly are not an Authentic Leader.


Are You a Boss?

First a disclaimer: this is NOT a political post. One of the Democrats running for President in 2020 gave an interview the other day. During the interview she provided a great example of the difference between being a boss and being a leader. This is a person I first met many years ago and occasionally come across at an event if we both happen to be attending. This is a person I mostly admire. This is someone who seems to me to be a nice enough person who is intelligent and hard working. 

 

This is also a person who projected a very poor image of herself in the interview. And I don’t think she knows it. 

 

Much of the early publicity surrounding this candidate has been focused on her reportedly poor treatment of her staff. Her office has one of the highest turnover rates of any member of Congress. She is apparently more than a little challenging to work for. 

 

She was attempting to defend herself in the interview and in doing so she demonstrated not only why she was a difficult boss but a poor leader as well. 

 

She said she was a boss and as a boss she had to be hard on her people. She said she had high expectations for her staff and when they let her down she let them know about it. She said she expects her people to produce a good “product” and that oftentimes the product was her image.

 

I wondered, I was amazed actually, how someone who has accomplished so much could possess such backwards thinking when it came to leading her staff. 

 

The mindset of a boss says it’s the workers job to make the boss look good. The mindset of a leader says it’s the leader’s job to help their people succeed. If you think there is a fine line between the two then you may be a boss, you may be an excellent manager but you are most definitely not a leader. 

 

A typical boss will drive and push their people to achieve results. A leader will push, pull, motivate and sometimes even carry their people to success. They frequently do it from the middle and sometimes from behind. They most often do it while being along side their people.

 

A leader knows that they are responsible for the success of their people. They know that they can’t succeed unless their people succeed. They don’t try to “make” their people succeed they “help” them succeed. 

 

Too many bosses try to force their people to drink from the well of success. Authentic Leaders walk with their people to the well while helping them develop a thirst for success along the way. 

 

If you are someone who believes that you must be hard on your people because you are “the boss” then you will always have problems with your people. They will underperform as long as you’re their boss and you’ll be even harder on them as a result. 

 

When they eventually leave and go to work with an actual leader they will begin to reach their potential. You’ll be left to wonder why they wouldn’t work that hard for you. You’ll become a resentful boss and push the people left around you even harder. And the cycle will continue as long as you think being a boss means being hard on people. 


I’m going to bet that this particular candidate is like the vast majority of people in leadership positions. The vast majority of people in leadership positions have zero leadership training. It doesn’t make them bad people, it doesn’t make them poor managers, it doesn’t even make them poor politicians. It just makes them exceptionally poor leaders.


It’s Not About You

Before you were a leader you were primarily responsible for your own success. Once you accepted the mantle of leadership you became responsible for the success of the people you lead as well. 

 

Sadly, too many people in leadership positions never make that transition. That’s one reason they never become Authentic Leaders. They remain in competition with their people for recognition and credit for a job well done. The burden of responsibility for the success of others is too much for them to bear. 

 

That burden however is willingly and sacrificially accepted by Authentic Leaders. They accept the responsibility of investing a part of themselves in another person’s success. They celebrate the success of their people even more than their own. 

 

They demonstrate that willingness by showing their people that they care about them. They see time helping their people as an investment and not an expense. They are available to their people to assist them and offer advice whenever and wherever it is needed. 

 

Authentic Leaders know that their success as a leader will be judged on the accomplishments of the people they lead. They know that their leadership is not about them, it is all about their people. 

 

An Authentic Leader’s focus must be on the people they lead. 70% to 80% of their time should be invested in people development. That development can take on many forms. But there should be very little human interaction where people development isn’t at least a secondary goal. 

 

The glory for an Authentic Leader comes not from their own success but from helping others achieve more than they dared dream was possible. True leaders build others leaders. They encourage, inspire and instigate success in their people. 


If you’re a leader who is measuring your success based only on your personal accomplishments then you are basing it on all the wrong things. Unless of course your accomplishments include a solid history of helping other people achieve their own level of greatness. 

 

 

 

Do You Know Your Leadership CF?

The best leaders, well I don’t know if best is the right word but the most effective leaders, those who make a long-term positive difference, have a high CF. 

 

Their CF is on display daily. They are intentional in making sure as many people as possible see it. Their CF is not merely a veneer they paint on when in the presence others; their CF is a part of their DNA, it’s who they are, all day every day. 

 

Their CF, or Care Factor is genuine. They truly care for the people they lead, in fact they care for people in general. 

 

Can a leader be effective without caring for people? Well yes, they can… for a while. History is full of examples of leaders who didn’t care about people appearing to be effective. The key word there is “appearing.” They appeared to be successful leaders because in the short-term, compliance can be confused for commitment. 

 

People in leadership positions can force people to comply and that compliance can and often does result in short-term success. The problem with compliance is that it lasts only as long as the leader. When the leader is gone, whether it be for a long lunch, a weeks vacation or something even longer, the compliance goes with them. 

 

When someone in a leadership position has a high Care Factor then they have the opportunity to authentically lead. These leaders don’t need the compliance of their people because they earn their commitment. When a high CF leader is not present the commitment from their people continues whether the leader is there to see it or not. 

 

It’s important for a leader to know their CF, they must know it and be consciously aware of the need to grow it at every opportunity. But as important as it is for a leader to know their CF, it is vital that their followers know it. 

 

That’s why Authentic Leaders do more than say they care. They show it. They get to know their people on a personal level. It’s important to understand what I mean by “personal level.” It doesn’t necessarily mean you have a personal social type relationship with them. It does mean that you know more about them, way more, than their employee number. 

 

Leaders interested in showing they care invest time in their people. They learn about their goals, both personal and professional, and do what they can to help them achieve both. They understand the challenges of their people, again both personal and professional and do whatever they can to help in both areas. 

 

The definition of Authentic Leadership will likely be debated until the end of time but this much is certain. You can care about people without leading them but you cannot authentically lead them without caring for them. 


If you’re truly going to lead then you’ll need to care enough to do more than say you care. You must care enough to show it!