Authentic Leaders however give few orders. They don’t bark out directions at people telling them exactly what to do. What Authentic Leaders actually do is ask questions. They ask questions to help their people grow. They ask questions to help their people learn. They ask questions to challenge their people’s thinking. More importantly, they ask questions to teach their people to challenge their own thinking.
They ask questions to help their people become and stay engaged. They ask questions to help their people feel like they are part of the team. And they ask questions to learn from their people.
Asking questions to help someone see how their thinking might be flawed is far more effective than telling someone they are wrong. Asking someone how they came to a particular conclusion is far more people valuing then telling them they don’t know what they are talking about.
Asking for input before making a big decision helps people be more supportive of the decision even if it wasn’t the decision they would have made.
Asking people for their ideas before dumping a change on them helps them feel as if they matter. It frequently makes the change more beneficial for everyone.
Authentic Leaders ask questions and they know the better the question the better the answer. The more questions they ask the more engaged their people become. Authentic Leaders know they can never stop learning. They also know they can’t learn anything by telling, they can only learn when asking.
Asking questions is a far more powerful way to lead then telling. But to real key to asking effective questions is listening well.
Authentic Leaders listen. They linger on the words of the person speaking until they are certain of what was said AND what was meant. They listen with the intent to understand instead of listening only to respond. They listen with focus and without distractions.
Glancing at your cell phone to make certain you’re not missing anything important guarantees you’ll miss something important from the person you’re speaking with. And you’ll make them feel anything but important. Your cell phone doesn’t help you listen more effectively and you’re only fooling yourself if you think it does.
Ask questions and listen. Listen to the exclusion of any other noise. You will learn far more than you think you will. You might even learn that your team is far more effective than you thought they were.