But what is within your control is making yourself trustworthy. You have control over doing things that people will feel makes you a safe bet in the trust area. You also have control, complete control, over not doing things that would cause people to lose trust in you.
If you want to be seen as trustworthy then you must honor your commitments. You must do what you say you will do and you must do it when you said you would. Every time you fail in this area you cast doubt on the next commitment you make. It doesn’t take long before your commitments are worthless. Remember that…it doesn’t take long.
Be honest. Obviously not lying requires you to tell the truth. Being honest is more than not lying. Being honest requires that you tell the entire truth. Hiding details that matter is lying. Very often being completely honest is very difficult. If you have a dictionary handy check out the definition of difficult. Then look up the definition of impossible. You’ll see that “difficult” is not the same as impossible. So be honest if you want to be trustworthy.
Be timely. Said another way, show up when you said you would. Always! Punctuality matters and calling ahead from your cell phone to say “you’re running late” is a poor substitute to honoring another person’s time by being on time yourself. If people can’t trust you with something as basic as being on time they will doubt everything else about you as well. They really will.
Only tell your secrets. Most people love it when someone tells them a secret. They love it so much that they can’t wait to tell the secret to someone else. Don’t be a quidnunc. If someone trusts you enough to share their secret with you then keep it a secret. There probably isn’t a faster way to destroy the trust of someone than to share something they told you in confidence.
Remember, the people you gossip with today are the same people who will gossip about you tomorrow. A quidnunc is a person who loves to gossip. Are you one of those? Nobody likes to admit to gossiping but most everybody gossips. Want to destroy trust? Gossip. It’s like a nuclear bomb to trust.
Admit when you’re wrong. It’s almost funny when someone who is clearly wrong refuses to admit it. Almost funny. If you don’t have the confidence in yourself required to admit you’re wrong then how can anyone else have confidence in you? Dale Carnegie said, “when you’re wrong admit it quickly and emphatically.” Admitting to a mistake or admitting to being wrong about something you said is a trust builder. People won’t have to double check you because they know you’re double checking yourself.
Trust is the basis for all successful relationships. But even the strongest trust is fragile. It needs constant attention and effort. You can’t make someone trust you but you can make it easy for them not to.
The good news is you can also make it easier for them to see you as someone they should trust. It takes effort, it takes time, it takes consistency, and it takes intentionality.
You have what it takes to be trustworthy. The question is, will you do what it takes?